Tech Delivery Manager

Lieu De Travail Toronto, Ontario, Canada
Horaire 37.5
Secteur D’activité Solutions technologiques
Détails De La Rémunération $96,900 - $136,800 CAD
La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.
En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

We are seeking a Service Now Delivery & Analytics Lead to support a growing portfolio of Service Now Technology Change Management initiatives spanning AI‑enabled capabilities, end‑to‑end platform delivery as well as advanced reporting and analytics
. This role will be accountable for translating business demand into scalable Service Now solutions, while ensuring high‑quality data, actionable insights, and strong delivery governance across concurrent work streams.

The successful candidate will play a critical role in owning delivery from intake through production
, partnering with product owners, technology teams, and stakeholders to deliver measurable outcomes across Service Now workflows, analytics, and AI use cases.

• Lead end‑to‑end delivery of Service Now initiatives, from requirements intake and solution design through build, testing, deployment, and post‑implementation support.
• Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for Service Now enhancements and new capabilities.
• Coordinate cross‑functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high‑quality delivery.
• Drive adherence to Service Now platform standards, governance, and best practices across workflows, integrations, and data models.

• Design and deliver Service Now reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.
• Build and maintain analytics solutions using Service Now reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.
• Translate complex datasets into clear narratives that support decision‑making, prioritization, and value realization.
• Collaborate with data and reporting teams to align Service Now data with enterprise analytics patterns and tooling.

• Support and deliver AI‑enabled Service Now capabilities across core Technology Change Management processes.
• Partner with architects and platform teams to integrate AI features responsibly, ensuring explainability, data quality, and alignment to enterprise standards.
• Identify opportunities where AI and analytics can reduce risk and manual effort, improve cycle times, and enhance user experience.

• Act as a trusted delivery partner to business and technology stakeholders, balancing demand, capacity, and strategic priorities.
• Provide regular delivery updates, risk assessments, and dependency management across active initiatives.
• Contribute to roadmap planning and future‑state design to ensure Service Now investments scale with evolving business needs.

• 5+ years of hands‑on Service Now experience, including delivery of complex workflows and platform enhancements.
• Experience supporting or delivering AI‑enabled Service Now solutions (e.g., predictive intelligence, virtual agent, automation, or similar capabilities).
• Demonstrated experience with end‑to‑end Service Now delivery, from intake through production release.
• Strong background in data analytics and reporting, with proficiency in:
• Service Now Reporting and Dashboards
• Mic…