Technician - Advanced, Business Technician

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Job Title:

Technician - Advanced, Business Technician I (Help Desk L1 surveillance), Wage schedule B
Job location address: 5099 Creekbank Rd, Mississauga (Ontario)
Job status:
Regular - Part time

The service desk performs L1 surveillance function for Bell customers which includes big corporations, essential services providers, Hospitals, Emergency services and Banks. The Service Desk runs round the clock operations (24/7/365) day service and requires highly motivated and responsible technicians who can handle high demanding and fast paced work environment. We work on a vast array of technologies which include SDWAN, IP, IPVPN, WIFI, Voice and Legacy portfolios.

We need people who can adapt to a fast changing technological environment.

• Perform surveillance and troubleshooting on customer’s Network equipment
• Perform Ticket Management (Keep customer informed on status of service assurance activities until resolution)
• Manage workload with efficiency taking into consideration priorities
• Collaborate actively with different partners/suppliers
• Apply escalation procedures when necessary
• Maintain knowledge in Products and Services sold by Bell

The successful candidate may be required to perform other tasks as required.

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English (Knowledge of French is an asset)
• As necessary, agree to undergo background security checks to meet customer clearance requirement

• Basic knowledge of inter-networking (LAN/MAN/WAN/VoIP)
• Basic knowledge of the following product and services: IP (IPVPN, MPLS), Broadband (T1, ATM, OE, NGCE)
• Basic Knowledge of CCNA
• Capacity to partner with multiple internal teams in order to meet customer’s needs
• Capability to listen, understand, analyze and respond to customer’s needs
• Ability and willingness to manage change and take full responsibility
• Ability to make decisions promptly and manage risks while under pressure
• Demonstrate judgement and initiative

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and to work overtime as needed. Available and flexible to work days, evenings and nights, weekends, and statutory holidays when needed.

#Employee Referral Program

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Part time

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