Senior Technical Analyst-Informatica

Senior Technical Analyst, with a proven track record to help us build and support the three key pillars of our business, which include Corporate, Investments, and Pensions. Our growing Corporate Technology portfolio, includes functional groups such as People, Corporate Finance, Communications, Engagement & Strategy, Legal, and Facilities, among others. The ideal candidate must be able to translate high-level business requirements intodetailed functional specifications, user interface design, implementation specifications, system requirements and solution design.

Reporting directly to the Director, Engineering & Enablement, the individual will be a key member of the team,working closely with Solution Architects, and partnering with key technology partners to collaborativelyengage, model, drive, and operationalize solutions across the organization. You will be extremely motivated with a can-do attitude, be hands-on, subscribe to a continuous learning mindset, and apply leading practices and technologies to your work.

You will bring in-depth experience in documenting business and technical requirements, process orchestration and automated workflow design, problem analysis and troubleshooting, system configuration and cybersecurity. You also possess experience in medium-to-large enterprise-level complex technology environment(s).

This role is based in downtown Toronto under a hybrid work policy, allowing employees the flexibility to work remotely and in-office (approximately two days per week in-office).

This posting is for a existing vacancy.

At the senior level, you are expected to lead delivery with little oversight and provide mentorship and training to junior staff.

• Provide Level 2 functional support for the assigned portfolio of applications (e.g. Intra Links, the Pension platform suite, Net Suite, Dynamo, Bloomberg, SharePoint tools, corporate SaaS platforms), resolvingincidents and service requests in a timely manner.
• Triage production issues across front-, middle-, and back-office functions, perform initial impactanalysis, and escalate to senior team members, developers, or third party vendors as needed.
• Implement approved configuration changes and minor enhancements across supported applications and enabling platforms (e.g. GCP, Out Systems, SharePoint, the Pension platform suite, Atlassian, Oracle Net Suite ) to better support business needs.
• Work closely with Solution Architects and senior L2 team members to ensure changes and solutionsalign with UPP’s architecture, design standards, and roadmaps.
• Apply UPP SDLC and delivery practices consistently, including requirements capture, documentation, testing, change management, and controlled deployments.
• Collect and clarify business and operational requirements from stakeholders (Pensions, Investments, Enterprise, Corporate, Other Corp) and translate them into clear documentation (e.g., tickets, user stories,configuration specs).
• Ensure that application changes and integrations comply with security, privacy, and regulatory requirements; collaborate with security teams to implement and maintain required controls.
• Liaise with third party vendors (e.g., Intra Links, Talk Desk, SAP, Salesforce, etc.) for incident escalation, enhancement requests, and adherence to SLAs.
• Monitor and review incidents and request metrics for supported systems, identify recurring issues, and recommend process or system improvements for operational excellence.
• Maintain accurate application support documentation, including runbooks, configuration details, integrations, best practices, and operational/support procedures.
• Educate and support end users and business stakeholders on system capabilities, new features, and best practices to maximize value from tools such as SharePoint Solutions, JIRA, , CRM/marketing platforms, and other corporate applications. users and business stakeholders on system capabilities, new features, and best practices to maximize value from tools such as SharePoint Solutions, JIRA,
• Coordinate and communicate upcoming changes, releases, and maintenance windows across impacted business areas, ensuring clear expectations and readiness.
• Assist project and change initiatives involving supported applications (e.g., new implementations, data conversions, workflow automation, integration changes), including testing support and post rolloutstabilization. rollout stabilization.
• Contribute to the assessment of technology risks within the assigned application portfolio,documenting risks, key decisions, business dates, and stakeholder impacts, and supporting risk mitigation activities.
• Support consistent solution review practices for new or enhanced vendor solutions to ensure they meet functional, non functional, data, and security requirements.
• Maintain a current view of the supported portfolio (applications, enabling platforms, key stakeholders, integrations, and dependencies) and keep records current as ownership or scope evolve. to date view of the supported portfolio…