Solutions Engineering, Lead - Konek

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry‑leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

The Solution Engineering (SE) Lead - Konek is a senior client facing individual contributor reporting into the Leader, Solutions Engineering and responsible for shaping complex opportunities and scaling Solutions Engineering impact across Interac’s product lines at varying stages of maturity. Operating at the intersection of Sales, Client Relationship, Product, and Interac customers, this role brings strong technical judgment, business acumen, and adaptability.

This role will work closely with KONEK, Canada’s digital‑only payment solution that gives you choice to pay with your debit and credit cards or directly from your chequing, savings or line of credit account with Interac Direct ® – exclusively available on KONEK ™ .
KONEK is developed by Interac Corp. and powered by Canada’s leading financial institutions.

You engage early in the sales cycle to define use cases and articulate value propositions, validate solution fit, and drive technical strategy for high‑value opportunities. Beyond direct customer engagement, you play a critical role in operationalizing and evolving Solutions Engineering best practices, influencing how the function partners with Sales, Product, and Clients across the organization by closely collaborating with the Leader, Solutions Engineering.

The scope and focus of this role will vary based on product line, product maturity, customer complexity, and strategic priorities.

The responsibilities below reflect how this role contributes across the customer lifecycle, with depth and focus varying based on product maturity and customer complexity.

• Lead and own technical discovery and qualification for opportunities in partnership with Sales and Client Leads
• Shape opportunity strategy, account planning, and solution approaches aligned to customer outcomes and business value
• Design and deliver executive‑ready presentations; customize demos and prototypes; co‑design POCs and technical trials in partnership with Client and Product teams, and own POC execution
• Assess solution fit, risks, dependencies, and integration requirements, clearly articulating trade‑offs and recommendations
• Drive technical strategy and contribute to RFP responses in alignment with Product and Sales/Client Teams
• Serve as a technical escalation point, resolving ambiguity and guiding decision‑making
• Support QBRs with high‑quality, insight‑driven content and presentations
• Build trusted client relationships and proactively identify growth and expansion opportunities
• Keep clients informed of relevant changes (policy, pricing, regulatory, product enhancements), aligning implications, expectations, and next steps

• Develop, evolve, and maintain reusable assets including presentations, demos, FAQs, guides, playbooks
• Deliver training and enablement to Sales, Client teams, and Partners
• Help standardize and refine discovery, demo, and POC approaches across products
• Identify gaps in tooling, content, or process and partner with the Solutions Engineering Practice Leader and cross‑functional teams to address them
• Serve as a senior individual contributor, modeling best practices for the SE Practice

• Act as a senior customer advocate, translating field insights into actionable product…