Junior Site Reliability Engineer

Job Description Requirement/Must Have

• Strong troubleshooting experience.
• Knowledge of SQL and ability to write SQL queries to generate reports.
• Experience with Site Reliability Engineering tools such as Pager Duty.
• Understanding of one or more programming languages, databases, platforms, code management tooling, or web technologies.
• 2 years of hands-on experience using Microsoft Copilot in a corporate or enterprise environment.
• Excellent verbal and written communication skills.
• Ability to work in a deadline-driven, results-oriented environment while maintaining high-quality standards.

• Experience analyzing monitoring dashboards such as Dynatrace and logging systems such as ELK.
• Experience leading investigation and resolution of application operational failures.
• Experience participating in release walkthrough reviews, implementation plans, and testing plans.
• Experience creating and maintaining support documentation and operational processes.
• Experience working collaboratively across multiple IT teams and business units.
• Familiarity with ITSM preferred.
• Experience with architecture or process workflow analysis and design preferred

• Perform system health checks, monitoring, alerting, and take corresponding actions as required.
• Lead investigation and analysis of application operational failures through resolution and support root cause identification.
• Analyze system monitoring dashboards and logging tools to identify potential issues, conflicts, and risks.
• Ensure production and maintenance of high-quality support documents and operational processes.
• Promote innovative methods of working and implement best practices.
• Participate in project release walkthroughs, handover specifications, implementation plans, and testing plans.
• Write and execute SQL queries to generate reports and support analysis.
• Build and maintain strong working relationships across IT partners, units, and platforms.

• Familiarity with IT Service Management practices.
• Experience with architecture or process workflow analysis and design.

• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Strong collaboration and stakeholder engagement skills.
• Monitoring and incident management expertise.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field or equivalent experience.