Business Systems Analyst; Intermediate

About us

Since its inception, TAO Solutions has established itself as a boutique software provider specializing in the design and delivery of advanced securitization and structured finance technologies. The company’s mission is to be the global leader in proven, niche solutions that bring transparency, flexibility, automation, robustness, and analytical rigour to the administration of complex financial programmes, including securitization, Asset-Backed Commercial Paper (ABCP) conduits, and covered bond structures.

Our headquarters are in Toronto, with additional offices in Sydney, Australia and San Diego, USA. We operate with an entrepreneurial, forward-thinking mindset where innovation is encouraged and initiative is valued. This is an environment where talented, driven individuals have the opportunity to make a meaningful impact and help shape the future of our company.

The Business Systems Analyst (BSA) reports to the Service Delivery Manager and is responsible for client account management and ongoing product development support across the Company’s product suite.

The BSA serves as the primary liaison between clients and internal teams (Development, QA, Engineering), ensuring the highest level of customer satisfaction while continuously evolving the product to meet both existing and future client needs.

• Lead regular client status meetings, tracking open bugs, backlog items, enhancement requests and professional services opportunities.
• Analyze, document, and manage all client requests including: support items, bugs and performance issues, backlog enhancements, larger scoped features requiring Statements of Work (SOW)
• Act as Tier 1 support and primary point of contact for client stakeholders.
• Respond to support requests in accordance with contractual SLAs. For Severity 1 production issues, maintain continuous client communication and coordinate directly with Engineering and QA until resolution.
• Provide daily internal status updates during standups, including proactive tracking of all active Kanban/TFS items.
• Deliver client training during implementations or upon request.
• Coordinate with the Release Team on upcoming releases.
• Prepare and distribute release notes, including client deployment steps.

• Serve as the owner of assigned tickets (bugs, backlog items, enhancements).
• Create clear, detailed, and actionable tickets within approved tracking tools (TFS/Azure Dev Ops/Desk Pro).
• Ensure all documentation is written to a standard that enables cross-team clarity and release readiness.
• Develop Functional Specifications for larger initiatives, including process documentation and workflows, data descriptions, and screen mockups
• Continuously build expertise across product lines through documentation, internal SME sessions, and regulatory updates.
• Contribute to SDLC improvements and Agile best practices.
• Provide input into ongoing product roadmap initiatives.

• Lead full SDLC lifecycle for new implementations, including: requirements gathering, SOW development, project planning and tracking, coordination with Development for release alignment, release management, client training and post-go-live support
• Apply a “Whatever It Takes” mindset to ensure successful launches and on-time delivery.
• Maintain a high standard of professionalism and customer satisfaction throughout implementation phases.

• Act as lead secondary tester for assigned work items and helpdesk owned tickets.
• Assist with broader testing efforts as needed.
• Lead release package validation including deployment verification, report validation, and regression testing.

• Identify opportunities to evolve the product while maximizing long‑term value for the client
• Collaborate with clients on change requests and additional value‑add services (external systems integration, new module adoption, custom reporting, training, and more).
• Distinguish between billable and non‑billable work by understanding the core product offering and its value‑add for each…