Tech Delivery Manager

Work Location

Toronto, Ontario, Canada

37.5

Technology Solutions

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

We are seeking a Service Now Delivery & Analytics Lead to support a growing portfolio of Service Now Technology Change Management initiatives spanning AI‑enabled capabilities, end‑to‑end platform delivery as well as advanced reporting and analytics
. This role will be accountable for translating business demand into scalable Service Now solutions, while ensuring high‑quality data, actionable insights, and strong delivery governance across concurrent work streams.

The successful candidate will play a critical role in owning delivery from intake through production
, partnering with product owners, technology teams, and stakeholders to deliver measurable outcomes across Service Now workflows, analytics, and AI use cases.

Meaningful Work Is Fueled By Meaningful Performance And Career Development Conversations With Your Manager. Here's Some Of What You May Be Asked To Perform

• Lead end‑to‑end delivery of Service Now initiatives, from requirements intake and solution design through build, testing, deployment, and post‑implementation support.
• Partner with stakeholders to define clear acceptance criteria, delivery milestones, and success measures for Service Now enhancements and new capabilities.
• Coordinate cross‑functional teams (developers, analysts, vendors, and platform partners) to ensure timely and high‑quality delivery.
• Drive adherence to Service Now platform standards, governance, and best practices across workflows, integrations, and data models.

• Design and deliver Service Now reporting and dashboards that provide actionable insights for operational, delivery, and leadership audiences.
• Build and maintain analytics solutions using Service Now reporting, Excel, Power BI, and other data visualization tools, ensuring data accuracy, consistency, and ease of consumption.
• Translate complex datasets into clear narratives that support decision‑making, prioritization, and value realization.
• Collaborate with data and reporting teams to align Service Now data with enterprise analytics patterns and tooling.

• Support and deliver AI‑enabled Service Now capabilities across core Technology Change Management processes.
• Partner with architects and platform teams to integrate AI features responsibly, ensuring explainability, data quality, and alignment to enterprise standards.
• Identify opportunities where AI and analytics can reduce risk and manual effort, improve cycle times, and enhance user experience.

• Act as a trusted delivery partner to business and technology stakeholders, balancing demand, capacity, and strategic priorities.
• Provide regular delivery updates, risk assessments, and dependency management across active initiatives.
• Contribute to roadmap planning and future‑state design to ensure Service Now investments scale with evolving business needs.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• 5+ years of hands‑on Service Now experience, including delivery of complex workflows and platform enhancements.
• Experience supporting or delivering AI‑enabled Service Now solutions (e.g., predictive intelligence, virtual agent, automation, or similar…