Senior Technical Support Analyst

Job Details

• Division & Section:
  Technology Services, Enterprise Services & Operations
• Work Location:
  
  703 Don Mills Road, North York, ON M3C 3N3
• Job Type & Duration:
  Full-time, Temporary (12 months) Vacancy
• Hourly Rate: $58.30 - $63.91
• Shift Information:
  Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 18-Feb-2026 to 04-Mar-2026
• Job
• Job Category:
  Information & Technology

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewalls, load balancers, remote access, web proxy servers will drive your success as a Senior Technical Support Analyst within the City of Toronto. Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

• Leads and/or participates in project planning, research, evaluation, development and/or acquisition, implementation and optimization.
• Performs analysis, contributes and provides technical consultation in support of recommendations to changes in current business practices, business and information processes, data flows, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Coordinates the application implementation process by working with internal and external developers in accordance with established project management principles and methodologies (e.g. work plan progress, issue management, change management, quality assurance, migration planning, contingency measures and risk mitigation)
• Ensures adequate pro‑active action is taken for the development, operation, installation and support of the enterprise systems and solutions.
• Provides advanced technical support to develop, enhance and support critical enterprise applications in all areas of business, technology and information across divisions.
• Deploys and administers business solutions, including monitoring, performance tuning, logging, configuring, troubleshooting, quality assurance (e.g. adherence to standards).
• Performs risk analysis for enterprise systems to identify points of vulnerability and recommends disaster avoidance and reduction strategies.
• Provides guidance to and coordinates the efforts of staff members in the development of recovery procedures for key functional areas of the organization.
• Conducts business impact analyses and assists divisional units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster.
• Conducts research and evaluations of enterprise hardware/software and business solutions and makes recommendations.
• Investigates, implements and practices security, privacy and quality assurance requirements consistent with MFIPPA and corporate standards regarding storage, access and processing of confidential corporate and application data and information outputs.
• Performs analysis on enterprise systems, products and network usage, performance and capacity. Prepares recommendations for system improvements. Implements, monitors and measures the improvements.
• Ensures the maintenance of enterprise‑wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Ensures system and user documentation, manuals, standards and procedures are timely reviewed, updated and properly maintained.
• Participates in the preparation of RFI/P/Qs, Business Cases and other formal…