Lead Site Reliability Engineer

What is the opportunity?

Join our Commercial, Core Banking and Payments Technology (CCBPT) team as a Lead Site Reliability Engineer, where you'll play a key role in supporting our cloud and distributed environments for the SRE & Production Operations team. This exciting opportunity will challenge you to work with cutting‑edge technologies, including AI and emerging innovations, and collaborate closely with development teams to deliver embedded SRE solutions.

As a vital link between QE, Dev Ops, Development, Infrastructure and Support teams, you'll leverage your strong technical skills to solve complex problems and drive success across multiple components and technologies. If you're passionate about tackling new challenges and developing innovative solutions, we invite you to join our team and take your career to the next level.

• Manage a team of SREs
• Automate, automate and automate – Identify, design, write and automation procedures using AI, Ansible and other relevant technologies
• Support applications running on multiple platforms including Open Shift and distributed systems
• Design and implement Chaos Engineering experiments and Disaster Recovery procedures to test and validate system resilience and reliability
• Establishing and monitoring SLO and supporting SLIs for various applications
• Responsible for developing and establishing observability strategies for applications
• Build and implement monitoring and alerting, anomaly detection, self‑healing and reliability testing for applications in scope
• Provide leadership and technical support for developers and Dev Ops engineers
• Support incident management and problem management for applications in scope and RCA Action items fulfillment/ownership
• Be an escalation point in the on‑call rotation, and support our maintenance, scheduled work, support, and release deployment requirements

• 7+ years of experience as Site Reliability Engineer
• A Bachelor’s degree in Computer Science or related technical field or equivalent practical experience
• Strong Kubernetes and Cloud working knowledge with experience and understanding of CICD pipeline and Dev Ops / Agile Methodology
• Advanced knowledge of the following SRE practices and technologies:
  Shell scripting, Open Shift, Linux, Dynatrace, Pager Duty, Moog, Splunk, Elastic, Ansible, Grafana, Chaos Engineering, MQ, Kafka, Windows Servers, MS SQL Server, Mainframe technologies.
• Perform production support role, including off‑hours support
• Effective negotiation skills, and stakeholder management
• Excellent communication skills

• Strong knowledge in AI and building AI-based solutions
• Knowledge of deploying and supporting distributed applications
• In‑depth hands‑on experience in a variety of SRE tools (Ansible, Catchpoint)
• Experience working as an SRE within the Financial Industry

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work in AI and emerging technologies
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

#TECHPJ

Agile Methodology, Automation, Cloud Management, Cloud Software, Dynatrace Administration, Dynatrace APM, Group Problem Solving, IT Automation, IT Systems Integration, Mainframe Technologies, Microsoft Cloud, Microsoft Windows, Organizational Leadership, Product Services, Red Hat Open Shift, Software Development Life Cycle (SDLC), SRE Observability, System Applications, System Integration Testing (SIT), Systems Software

Address: RBC…