Network analyst

Primary

Job Title:

Network Analyst Alternate/Related Job Titles

• Network Operations Analyst
• NOC Analyst
• IT Operations Analyst (Network)
• Network Support Specialist
• Infrastructure Operations Analyst

• Position Type:
  Contract
• Contract Duration: 12 months
• Start:
  As Soon As Possible
• Pay Rate: C $37 – 40/hr
• Work Schedule:
  
  Rotating 12-hour shifts (7 days/week, 24 hours/day coverage)
• Shift Rotation: 7:00 AM – 7:00 PM ET & 7:00 PM – 7:00 AM ET
• Extension Possible:
  Yes
• Conversion Possible:
  Yes

Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support of the Bank's mission-critical network environment
. The primary focus of the team is reacting to anomalies presented through various monitoring tools. This is a Tier 1 / 1.5 Network Operations support role within a fast-paced production environment. The team supports LAN, MAN, WAN, RLAN, Wireless, Firewall, Load Balancer, and Optical solutions, ensuring high availability and operational stability.

Operations Support Group (Network Operations) provides 24/7 dual-site coverage and frontline monitoring and support for critical network infrastructure. The team operates in a high-availability environment and requires strong attention to detail and rapid incident response capabilities.

• Manage day-to-day deliverables during shift under direction of the NOC Shift Leader
• Ensure smooth takeover and handover between shifts with strong documentation
• Provide strong technical support while following NOC processes and procedures
• Proper use of automation and remediation procedures
• Maintain high-quality ticket updates and vendor communications
• Manage incident queue and prioritize based on critical devices and shared services
• Engage L2/L3 teams and third-party vendors as needed
• Participate in high-priority (P2) incident calls
• Support incident, change, and problem management processes
• Escalate significant issues promptly to Shift Leader/Manager
• Manage chronic, repeat, and aging incidents with proper escalation
• Create MoPs and how-to documentation; peer review documentation
• Identify automation opportunities to reduce manual effort
• Report process gaps, vendor challenges, and operational issues
• Help develop team members and provide feedback and recognition

• 3–5 years of experience in Network Operations / Production environment
• CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with minimum 5 years of troubleshooting experience
• Strong troubleshooting / break-fix experience
• Cisco routing and switching experience
• Experience in Network Analyst or Network Operations role
• Strong understanding of TCP/IP and telecommunications concepts

• Cisco Viptela SDWAN / Aruba SDWAN
• Cisco ACI
• Palo Alto Firewalls
• F5 Load Balancers
• VMware NSX
• CCDP and ITIL certifications

• Cisco Routing & Switching
• Network Troubleshooting / Break-Fix
• Incident & Queue Management

• SDWAN (Cisco Viptela / Aruba Silverpeak)
• Palo Alto Firewalls
• F5 Load Balancers
• VMware NSX
• Network Monitoring Tools (Sev One, Infoblox, Extra Hop, Thousand Eyes)

• Strong team player, self-motivated, highly organized
• Ability to multi-task in fast-paced environment
• Strong written and verbal communication skills
• Sound second-level problem determination skills
• Experience with LAN, MAN, WAN, RLAN, Wireless, Firewall, Optical networks
• Ability to assess risk and escalate appropriately

• Technology Degree/Diploma or equivalent work experience
• CCNP (R&S) with minimum 3 years experience OR CCNA with minimum 5 years experience
• CCDP and ITIL certifications are assets

Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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