Customer Analytics Manager

Are you passionate about using data to drive impactful business decisions?

We’re hiring multiple Customer Analytics Manager roles across Marketing Analytics, Post‑Sales Analytics, and Strategic Analytics le the core expectations and competencies outlined below apply to all roles, each role may require relevant experience or background in a particular domain, depending on the team. As part of the application process, you’ll be able to indicate which area(s) you’re most interested in.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting group – they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.

As a Customer Analytics Manager
, you’ll work as a trusted partner to stakeholders within your domain, contributing high-quality analysis and insights that inform strategy, execution, and ongoing optimization.

As a Customer Analytics Manager
, you’ll operate as a senior individual contributor, leading analytical work through influence, expertise, and strong partnership rather than formal people management. Reporting to an Analytics leader within your respective team, you’ll own end‑to‑end analyses that support key initiatives, from problem framing and data exploration through to insight delivery and recommendations.

You’ll work closely with cross‑functional partners to understand their goals, translate complex and sometimes ambiguous questions into analytical work, and help drive data‑informed decisions that meaningfully impact the business. Along the way, you’ll contribute to raising the bar for analytical quality at Jobber by sharing best practices, participating in peer reviews, and supporting the growth of other analysts through collaboration and informal mentorship.

Depending on the team, this role may focus more heavily on areas such as customer lifecycle performance, marketing effectiveness, cross‑functional strategic initiatives, or revenue and retention dynamics. Regardless of specialization, all roles share a common foundation in analytical problem‑solving, stakeholder collaboration, and thoughtful storytelling with data.

Partner with stakeholders to understand business questions and translate them into well‑scoped analytical projects.

Conduct exploratory and performance analyses to identify trends, risks, and opportunities across your domain.

Develop and track metrics and KPIs that align with team and company objectives.

Evaluate the impact of initiatives and experiments, helping teams understand what’s working and where to iterate.

Support experimentation efforts by contributing to test design, measurement frameworks, and post‑analysis.

Apply analytical techniques…