ServiceNow Technical Lead

Service Now Technical Lead page is loaded## Service Now Technical Lead remote type:
Hybrid locations:
Toronto, ONtime type:
Full time posted on:
Posted 7 Days Agojob requisition :
JR100123

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different  
* is* different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life.

If this sounds like a fit, we’d love you to be a part of it.

*
* About the Role:

** We are seeking a
** Service Now Technical Lead
** for our Technology & IT Services Management team.  Reporting to the Manager, Business Applications the Service Now Technical Lead will oversee the design and development of Service Now solutions at CAAT, ensuring technical excellence, scalability, and adherence to platform best practices. The successful incumbent will serve as the primary technical lead for developers, translating business requirements into effective platform capabilities and guiding end‑to‑end delivery of Service Now implementations while overseeing the team’s deliverables.
** As the Newest Member of our Team, You’ll:
*** Own the end-to-end delivery of Service Now projects, from requirements gathering to deployment and post-implementation support.
* Manage relationships with external stakeholders and vendors and act as the primary point of contact for Service Now-related escalations, decisions, and strategic planning.
* Facilitate workshops and stakeholder meetings to gather requirements and align expectations.
* Collaborate with PMO, business units, and technical teams to ensure successful delivery of enhancements and new capabilities.
* Architect and configure Service Now modules including ITSM, ITOM, CMDB, and App Engine.
* Lead development of workflows, business rules, UI policies, and integrations with third-party systems.
* Drive the strategic roadmap for platform upgrades and feature adoption while identifying opportunities for automation, optimization, and innovation; conduct post-implementation reviews to contribute to knowledge sharing and best practices.
* Lead and mentor a team of Service Now developers.
** To Succeed, You Bring:
*** College diploma or bachelor’s degree in computer science, information systems, or related field.
* Five (5) to seven (7) years of hands-on Service Now experience, including leadership of platform delivery.
* Service Now Certified System Administrator (CSA) required; CIS and CAD certifications preferred.
* Strong understanding of ITIL, Agile/Scrum, and enterprise service management.
* Proficiency in JavaScript, REST/SOAP APIs, and Service Now scripting.
* Proven experience managing cross-functional teams and delivering complex projects.
* The target hiring salary for this position is $103,800 - $129,800. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.
* At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:
* ** Opportunities to Build a Better You:
** We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
* ** Comprehensive & Holistic Care:
** Be at your best with a Total Rewards program that feeds and prioritizes your…