Content Quality Assurance Analyst

* ** Execute Tests Against Standards:
** Evaluate Emails and Web pages against quality standards, raise issues and support with issue resolution. Execute sign-off of email and web page development.
* ** Communicate Standards & Documentation:
** Communicate quality standards and parameters to team members. Document as required checklists and reference documents.
* ** Defect Analysis:
** Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in email content, web pages, and content.
* ** Issue Resolution:
** Identify and analyze recurring issues, bugs, defects, and other problems, recommending and facilitating solutions to these issues.
* ** Feedback Review:
** Review client, customer, and user feedback.
* ** Compliance:
** Ensure adherence to company policies and procedures and maintain compliance with laws, regulations, and guidelines.
* ** Test Strategy Development:
** Translate functional and technical requirements, creative briefs, and wireframes into corresponding test strategy, test plan, and test cases.
* *
* Collaboration:

** Collaborate with Project Management and Development staff through all stages of the project lifecycle.
* ** Testing Coordination:
** Estimate, prioritize, plan, and coordinate testing activities.
* ** Regression Testing:
** Perform thorough regression testing when bugs are resolved.
* ** Inventory Management:
** Manage inventory of devices, tools, accounts required to execute email and web page testing.
* ** Experience as a Quality Assurance Analyst
** in a relevant role.
* ** 2+ years’ experience in
** email/web development testing.
* ** Experience in functionally testing emails**, websites, and mobile applications using a variety of tools, emulators, browsers, and devices, in both English and French.
* ** Knowledge of QA techniques and processes
** through a marketing campaign or software development lifecycle.
* ** Hands-on experience with
** defect tracking systems, workflow management and processes (e.g.: JIRA, Bugzilla, Workfront), automated email testing tools (e.g.: Litmus or Email on Acid, Diff Checker) and web page testing (e.g.: Sauce Labs or Browser Stack).
** Bonus:
** Experience with Salesforce Marketing Cloud Email and Cloud Page studios.
* ** Accessibility Testing:
** Experience with accessibility testing to ensure product’s conformance to the Web Content Accessibility (WCAG) 2.0, Accessibility for Ontarians with Disabilities Act (AODA), and Web accessibility best practices.
* ** Quality Focus:
** Quality-focused, ensuring every piece of work is delivered defect-free and with the highest possible quality.
* ** Time Management:
** Excellent time management skills with a proven ability to meet deadlines.
* ** Continuous Improvement:
** Possesses a continuous improvement mindset to enhance checks, reduce errors, and improve overall email development quality.
* ** Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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