Client Lifecycle Management Consulting Senior Manager

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

As a Business Systems Analyst
, you will make an impact by translating complex business needs into clear, actionable system and functional requirements that drive efficiency, compliance, and scalability. You will be a valued member of the Client Lifecycle Management (CLM) team and collaborate closely with business stakeholders, technology partners, and external vendors to deliver high‑quality solutions.

• Partner with business stakeholders to elicit, analyze, validate, and document workflows, process flows, data requirements, and document attributes that support CLM processes.
• Apply a range of elicitation techniques to gather requirements and maintain a well‑structured, continuously groomed backlog.
• Translate business requirements into functional specifications for development and testing teams, including BRDs, FRDs, user stories, and data/process flow diagrams.
• Develop subject‑matter expertise and an end‑to‑end understanding of CLM processes
  , including KYC, AML
  , and regulatory/compliance workflows.
• Collaborate with external vendors and internal technology teams to design and build scalable solutions, define integration requirements, maintain data mappings, and support system configuration activities.
• Configure or provide clear configuration requirements for implementing data, document, and orchestration needs within Fenergo (FenX
  ).
• Participate in or lead User Acceptance Testing, including creating test scripts, coordinating testing activities, and guiding stakeholders through validation.
• Investigate defects and change requests, conduct root cause analysis, and partner with teams to identify and implement fixes.
• Develop and maintain training materials and support end‑user readiness during system rollouts.
• Actively participate in Agile or Waterfall SDLC ceremonies such as grooming, scrums, walkthroughs, and retrospectives.

• Strong core Business Analysis capabilities, including requirements gathering, elicitation, analysis, validation, documentation, and traceability.
• Experience creating BRDs/FRDs/user stories as well as process and data flow diagrams.
• Proficiency with Agile BA tools such as JIRA and Confluence.
• Ability to break down complex requirements, validate with stakeholders, and manage the lifecycle of requirements in the backlog.
• Legal authorization to work in Canada without requiring employer sponsorship, now or at any time in the future.

· Hands‑on experience with Fenergo (FenX) configurations including policies, product rules, workflows, risk models, and integration points.

• Strong understanding of Client Lifecycle Management processes, including onboarding, KYC, AML, and compliance.
• Experience specifying process flows, data mappings, system interactions, and integration requirements.
• Ability to manage multiple priorities in a fast‑paced environment with excellent communication, problem‑solving, and analytical skills.
• Experience working in Agile or hybrid delivery models.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client office in Toronto
. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

CAD $94,050 – CAD $148,500

• This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans

• Medical, dental, vision and life insurance

• RPP plan and contributions

• Employee stock purchase plan

• Employee assistance program

• 17 paid holidays plus PTO

• Paid parental leave and fertility assistance

• Learning and development certifications and programs

Applications will be accepted until March 02, 2026.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations