Technical Architect II; Servicenow

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

We are seeking a motivated and curious Technical Architect II. This role demands exceptional leadership, a strategic mindset, and a proactive willingness to embrace calculated risks to drive innovation and ensure project success. The ideal candidate will excel at translating complex business needs into actionable solutions, guiding cross‑functional teams, and delivering impactful results in a fast‑paced environment.

• Proactive Problem‑Solving: Identifies critical needs and takes decisive action to address them effectively and efficiently.
• Innovation and Continuous Improvement: Actively seeks and implements new ideas and innovative solutions, proactively exploring new areas and opportunities for growth.
• Customer‑Centric Approach: Demonstrates a deep understanding of customer needs, anticipating and exceeding expectations to drive customer satisfaction.
• Analytical and Solution‑Oriented: Masterfully applies systematic problem‑solving methodologies to complex challenges, consistently delivering effective solutions.
• Learning Agility and Continuous Development: Proactively investigates mistakes, fosters a culture of learning from experience, and actively seeks opportunities to expand skills and responsibilities.
• Mentorship and
  
  Collaboration:
  
  Mentors and guides junior team members, fostering a collaborative environment of knowledge sharing and mutual support.

• Strategic Analysis & Vision: Elicit, analyze, and document intricate business requirements, identifying opportunities for process optimization and strategic alignment. Champion new initiatives and approaches, demonstrating foresight and a willingness to challenge the status quo.
• Project Leadership: Lead project life cycles from conception through completion, defining scope, objectives, deliverables, timelines, and resource allocation. Proactively manage risks, anticipate challenges, and implement mitigation strategies.
• Stakeholder Engagement: Build and maintain strong, collaborative relationships with diverse stakeholders across all organizational levels. Facilitate clear communication, manage expectations, and ensure buy‑in for project goals and solutions.
• Solution Design & Delivery: Partner with technical and business teams to design, develop, and implement effective solutions. Oversee the execution phase, ensuring adherence to quality standards and business objectives.
• Risk Management & Decision Making: Identify potential risks and opportunities associated with project decisions and strategic initiatives. Make bold, informed decisions, taking calculated risks to overcome obstacles and accelerate progress toward key objectives.
• Team Motivation & Guidance: Inspire and guide project teams, fostering a culture of accountability, collaboration, and high performance. Mentor team members and promote best practices in business analysis and project execution.
• Process Improvement: Continuously assess and refine business processes and project methodologies to enhance efficiency and effectiveness.
• Technical skills and competencies Knowledge in…