AppOps, Lead

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* Who We Are:

** Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
** Who You Will Work With:
** Reporting to the Leader, Debit, T&O, this vacant Technical, Lead role will take ownership of our application operationalization efforts. This role is for a seasoned professional with a deep understanding of cloud platforms, automation within an Agile environment. You will lead the charge in optimizing and scaling applications, driving operational excellence, and ensuring secure, reliable, and efficient application delivery.
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* What You Will Do:

*** Lead the operationalization and stability of Debit application, ensuring seamless deployment, monitoring, and management. Implement and oversee processes that enhance the reliability, scalability, and performance of the application.
* Provide strategic technical direction to the App Ops team and developers, Mentor and guide team members to foster a culture of continuous improvement, collaboration, and innovation.
* Lead optimization initiatives by leveraging comprehensive monitoring, diagnostic tools, and analytics. Use data-driven insights to proactively address potential issues.
* Develop, manage, and provision infrastructure to support application scalability and automation.
* Manage and optimize the use of native tools, including server-less architectures, microservices, and managed services, to support scalable application operations.
* Lead the development and implementation of automation solutions that reduce manual interventions, such as self-healing and auto-scaling systems, streamlining cloud infrastructure and application management processes.
* Collaborate with development, operations, and security teams to embed security best practices into all aspects of the application lifecycle.
* Lead the management of application and infrastructure certificates, ensuring they are kept up to date and secure.
* Oversee vulnerability management processes, including scanning, assessment, prioritization, and remediation to maintain a robust security posture.
* Lead the Incident call as tech SME and also provide guidance to restore the functionality.
* Oversee change management by reviewing and approving the changes to make sure its complaint with the process and recommend changes as required to avoid downtime and impacts.
* Work closely with developers to implement deployment strategies that ensure little to no application downtime, including canary deployments, blue-green deployments, and rolling updates. Ensure robust rollback and failover procedures are in place.
* Lead the design and implementation of automated post-implementation verification (PIV) processes to ensure the stability and functionality of applications after each release. Collaborate with QA and development teams to automate end-to-end testing and validation.
* Instill a sense of ownership for applications, features, and services across the team, driving accountability throughout the software development lifecycle.
* Establish and track key application (KPIs, SLI, SLO, SLA) and Customer Experience metrics to ensure operational excellence and inform continuous improvement efforts.
* Work alongside technical document writers to create and maintain comprehensive documentation for systems, automations, and operational processes. Ensure knowledge is shared across teams to build a resilient operational environment.
* Leading on-call support for critical application…