Senior Business Systems Analyst

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The Opportunity:

You will be working within the Markel Canada Business Technology (Biz Tech) team to build enhancements and manage relationships with our vendor for the existing core business systems regional to Canada. The successful candidate will have the opportunity to work with cross functional teams across the whole of the business and to work with external system providers.# What you'll be doing:

Participate in end-to-end requirements, design, implementation, testing and production change initiatives in integration projects and system enhancements

Breakdown business requirements to manageable pieces that can be delivered in increments, through various artefacts such as BRD, FRD, and User stories for Agile framework projects, reporting to Product/Project Manager(s) as appropriate.

Contributes and reviews technical specifications ensuring requirements are accurately translated for new data solutions or changes to existing solutions. Work with IT, Infrastructure Team, External Technical Teams/Developers, and business colleagues to address queries on requirements, bugs, and resolutions. Investigate and present gap analysis findings to audiences of various backgrounds (both technical, non-technical and managerial) Provide secondary support to BAU team members on other initiatives that may require knowledge of application data – e.g. scoping estimations, testing and deployment of system solutions.

Advanced knowledge of requirements gathering techniques,
** experience in acting as lead roles in at least 2 large system implementations.
**** Previous configuration experience in an ERP type system, particularly CRM MS Dynamics
**** 8 years + experience*
* ** experience in a variety of role and responsibilities on key projects in Business Analyst capacity (wearing multiple hats).
** Demonstrated a strong attention to detail and the sharp ability to decipher the “bigger picture” in ambiguous contexts.

Competent IT skills with a good working knowledge of Microsoft Office Applications – Excellent written and oral communication skills with the ability to
** establish and maintain effective working relationships
** with various levels of management, staff and external clients.  Ability to document complex concepts in a clear and concise manner; expert in conveying complex concepts to non-technical teams, but speak to a technical audience when needed.
** Strong numeracy and logical analytical skills
** with a structured approach to problem solving;
Proactively
** contribute to, lead and influence
** business changes of varying complexities
** Previous working experience in an Insurance sector, preferably Commercial Lines.
**** Experience with SQL and Business System Administrator Configuration is an Asset
** Prior hands-on participation in Production support chain, Tier-2 or 3 level triage experience.

Educated to degree level (Maths, Business, Computer Science or Information Systems), or equivalent analytical work experience.

Bilingualism and Financial Industry experience would be considered an asset;
You have high competency  and ability to keep up with rapidly changing operations and projects in an agile yet organized manner. You have experience in paving the way, discovering, and defining structure in ambiguous situations. You don’t like sitting around waiting for things to happen and take initiative to discover the answer and next action steps required.
** Reliable Team Player;
** You have a willingness to take ownership and accountability for features or components of larger initiatives. You are flexible with responsibilities and will help the team where assistance is needed.  ;
Demonstrate commitment to the organisation, team and role – you have high integrity for delivering quality work.
* ** A Professional;
** Maintain a high standard of professionalism at all times and great at building and maintain relationships with colleagues and team members.# Markel Brand Values We’re all about people:

Empowering them, supporting them and helping protect what matters most to them.
* We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right.

We win together:
* We…