Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.
We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best-practice sharing across the organization.
Position Responsibilities:
Oversee the full content lifecycle—from conceptualisation to post-publication success metrics.
Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content.
Foster a strong community of practice around knowledge sharing.
Leadership & Strategic Alignment
Provide direction and coaching to a distributed team of content development specialists.
Partner with the Director to shape platform vision and roadmap.
Drive scalability and development of the Program framework through structured processes and industry guidelines.
Lead global backlog prioritization and partner engagement.
Content Lifecycle Management
Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics.
Maintain process documentation for internal and external audiences.
Ensure content quality, consistency, and alignment with Manulife University standards.
Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting.
Change Enablement & Communication
Develop and implement communication strategies to support change initiatives.
Champion adoption of new processes and tools across global teams.
Content Development
Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate
360, Synthesia, Edcast, Clipchamp, MS Forms).
Translate technical concepts into accessible, learner-friendly formats.
Coach and mentor content creators on instructional design, storytelling, and tool proficiency.
Collaboration & Partnerships
Work closely with Technology teams and business partners to align learning strategies with organizational goals.
Build and sustain key learning partnerships alongside the Director.
Facilitate seamless collaboration between content creators and platform teams.
Support onboarding and continuous development of team members.
Continuous Improvement
Monitor and enhance content frameworks and user experience.
Promote a culture of continuous learning and knowledge sharing across technical teams.
Required Qualifications:
5–10 years of related content development and instructional design with hands-on practitioner expertise.
Proven experience in technical content creation and a passion for learning and teaching.
Strong storytelling, instructional design, or technical writing skills.
Ability to communicate complex technical topics clearly to diverse audiences.
Experience with Synthesia, Confluence, and Articulate (strong asset).
Strong organizational skills and attention to detail.
Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.
Preferred Qualifications:
Engineering or software delivery experience
Experience in developer advocacy, technical education, or enablement roles.
Familiarity with agile methodologies and modern software development practices.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,…
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