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Senior Manager, Digital Strategy & Operations, Global Asset Management

Job in Toronto, Ontario, M5A, Canada
Listing for: BMO
Full Time, Part Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Data Science Manager, Business Systems/ Tech Analyst, Business Continuity
Salary/Wage Range or Industry Benchmark: 94600 CAD Yearly CAD 94600.00 YEAR
Job Description & How to Apply Below

Final date to receive applications:

03/07/2026

Address:

100 King Street West

Job Family Group:

Customer Solutions

This Role Is Not a Fit If You Are Primarily a:

  • Business Analyst focused on requirements gathering
  • Product Owner managing backlogs and user stories
  • Individual contributor without people leadership accountability
  • Why This Role

    This is a high‑visibility leadership role with real influence over how digital operates across Global Asset Management. You will shape strategy, build teams, and improve delivery outcomes—not just manage tasks.

    Senior Manager, Digital Strategy & Operations

    Location: Toronto, ON
    Reports to: Director, Digital Engagement, GAM
    Employment Type: Full‑Time

    Role Overview

    The Senior Manager, Digital Operations & Strategy is accountable for the digital operating model that underpins Global Asset Management’s digital ecosystem. This role combines senior people leadership, operational strategy, vendor management, and governance to ensure digital work is delivered at scale with speed, quality, and regulatory confidence.

    This leader defines how digital work gets done—from intake and prioritization through execution, publishing, and measurement—across CMS, Mar Tech, analytics, vendors, and internal partners.

    Role Positioning

    This is a senior people leadership and operational strategy role.
    It is not a Product Owner or Business Analyst position.

    Success in this role requires ownership of an operating model, experience leading teams, and comfort making strategic trade‑offs across priorities, risk, and capacity in a regulated environment.

    Key Accountabilities

    Digital Operating Strategy & Leadership

  • Define, evolve, and own the digital operating model across GAM (intake, prioritization, workflow, approvals, publishing, measurement).
  • Translate business strategy into operational priorities, capacity plans, and delivery governance.
  • Establish clear decision rights, service levels, and performance metrics across digital delivery.
  • People Leadership

  • Lead, coach, hire and performance‑manage a team of digital specialists and content publishers.
  • Build team capability through role clarity, development planning, hiring input, and succession coverage.
  • Foster a culture of accountability, continuous improvement, and strong cross‑functional partnership.
  • Operational Excellence

  • Oversee day‑to‑day digital operations to ensure timely, accurate, and compliant execution.
  • Own intake and routing across digital streams, ensuring work is prioritized and delivered through standardized workflows.
  • Implement and continuously improve workflow discipline using tools such as Workfront (or equivalent).
  • Vendor & Stakeholder Management

  • Serve as primary owner for digital vendors and agencies, including SLAs, performance management, and escalations.
  • Partner closely with Marketing, Product, Technology, Analytics, and Compliance to align execution with business and regulatory needs.
  • Communicate operational performance, risks, and improvement plans to senior stakeholders.
  • Data, Platforms & Governance

  • Ensure reliable data flow across CMS, Mar Tech, and analytics platforms.
  • Partner with analytics teams to turn operational and campaign data into actionable insights.
  • Embed governance, compliance, and documentation standards into all digital processes.
  • Required Qualifications

  • 7+ years in digital operations, platform operations, or digital delivery leadership.
  • 2+ years of direct people management with accountability for performance and development.
  • Experience owning or evolving an operating model or service delivery framework.
  • Background in asset management, wealth, banking, or regulated financial services.
  • Experience with CMS platforms, workflow tools (Workfront preferred), and vendor management.
  • Strong cross‑functional leadership and stakeholder management skills.
  • Salary:

    $94,600.00 - $

    Pay Type:

    Salaried

    The above represents BMO Financial Group’s pay range and type.

    Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO…

    Position Requirements
    10+ Years work experience
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