Senior Research Manager

Job Description

What is the opportunity?

RBC is recruiting for an exciting Senior Research Manager role in which you will have the opportunity to accelerate shareholder value through increased understanding of the needs of consumers, clients, communities and employees and RBC’s performance. Using cost effective research methodologies, you will conduct research studies for RBC enterprise ensuring that the business units are provided with timely, actionable, high quality client insights to support their decision-making process.

In this role you will interpret and integrate client and market research findings and proactively share the insights across the enterprise to develop differentiating strategies and solutions that support revenue growth and RBC’s competitiveness in the marketplace.
What will you do?

With a focus on exceptional client experience consult with business units to effectively understand and define their business needs, translate the business needs into research needs and propose the most appropriate recommendations

Be responsible for the project management from initiation through executing field work to reporting, and consulting on client insights throughout the process either via in-house survey tools or working in partnership with 3rd party research suppliers

Understand research objectives, design research approach and surveys for in-house research programs

Measure, track and report client experience results and metrics across multiple business lines

Participate in cross-functional teams to signal market trends, identify business opportunities & emerging market segments, relevant positioning, value proposition and potential product development/ enhancements

Leverage knowledge from RBC’s Client Experience Design & Insights (CXDI) team and the broader enterprise to uncover better insights by bringing in multiple information sources

Test and learn new and enhanced methodologies including new measurement metrics, in-house tools and research techniques to achieve the highest standard in research excellence

Work with the research team, enterprise and business stakeholders to ensure due diligence is completed for approved 3rd party research suppliers

What do you need to succeed?

Must-have

Proven 7+ years of experience in marketing research on the supplier/vendor side

Proven experience managing large scale Client Experience (CX) research programs

Practical experience with SPSS and/or Q Research Software, and Excel are a must-have

Superior knowledge on a wide range of research techniques covering both qualitative and quantitative areas

Exceptional project management skills

Demonstrated collaborative skills in a cross-functional and information-sharing environment

Superior ability to translate complex research data into precise and simple information for business partners

Ability to function in a fast-paced environment with the ability to quickly pivot

Nice-to-have

Degree in related field. MBA or equivalent an asset

Business to Business research experience

Working French proficiency

What’s in it for you?

We thrive on the challenge to be our best with progressive thinking to keep growing and by working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is sustainable and beneficial to all parties.

A professional and supportive team environment

Competitive Compensation

A comprehensive training program on internal processes and systems

Career progression if you have what it takes to be the best

Job Skills
Budgeting, Business Analytics, Interview Techniques, Long Term Planning, Professional Presentation, Qualitative Research Analysis, Quantitative Research, Research Analysis, Researching, Time Management
Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:

TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive…