Associate, Operations III

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.

Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.

Reduce risk or increase efficiencies by suggesting process changes and system modifications.

Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.

Train and act as a resource for other Operation’s team members.

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience

1+ year prior securities, banking, technology industry and/or job specific related industry

Experience with Broadridge programs & CDS/DTC Settlements is a strong asset.

Ability to effectively train, lead and provide work direction to others

Proficient computer skills in Windows-based software products including Word, Excel, Access and Outlook

Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs

Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management

Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.