Senior Manager, Technology and Communications Infrastructure Management

Manage critical workplace infrastructure – Oversee structured cabling installations, communication room equipment, network patching, and user move management across the region while maintaining operational excellence and business continuity.

Lead people and drive performance – Manage, mentor, coach, and develop team members through performance appraisals, career development initiatives, and disciplinary processes while reinforcing RBC's leadership vision and behaviors.

Serve as operational escalation point – Handle incident and change request escalations through Service Now for all TCIM services, proactively managing communication infrastructure to mitigate risk and support business objectives.

Execute complex project management – Define scope, conduct financial and feasibility analyses, develop business cases, and oversee TCIM projects from initiation through completion on schedule, budget, and scope.

Manage vendor relationships and performance – Source vendors through RFI/RFP processes, negotiate contracts, track SLAs, manage performance reviews, and resolve vendor issues and billing inquiries.

Implement cost-effective solutions – Research industry trends and best practices to simplify processes, improve efficiency, and deliver cost-effective TCIM services across the organization.

Coordinate cross-functional collaboration – Partner with internal RBC teams (Corporate Real Estate, IT, business groups) and external consultants to deliver integrated TCIM services and raise project awareness.

Drive strategic technology initiatives – Support RBC's strategic direction by planning and coordinating emerging technologies such as occupancy sensors, smart lockers, and AV solutions while supporting the local CRE Technology team.

Deep technical expertise in infrastructure – 7+ years of hands-on experience with complex structured cabling solutions (copper and fibre) and comprehensive knowledge of IT infrastructure supporting corporate and retail sites within wider networks.

Vendor management proficiency – Proven experience managing and overseeing 3rd party vendors delivering services, including contract negotiations, SLA tracking, performance management, and conflict resolution.

Financial acumen and budgeting skills – Demonstrated ability to develop, track, and manage budgets and operational spending with accountability for financial analysis, business case development, and cost-effective procurement decisions.

Project and program management expertise – Strong capability to manage complex, high-visibility projects from initiation through completion, including scope definition, feasibility analysis, scheduling, and multi-stakeholder coordination.

Self-directed leadership in global teams – Proactive approach with ability to motivate yourself and drive initiatives independently while collaborating effectively with peers and teams distributed across different countries and regions.

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking

needs.

Presentation and communication related soft skills

MBA or graduate / post-graduate or professional designations or equivalent

Minimum 2 years of deep and broad management…