Content Quality Assurance Analyst
Job in
Toronto, Ontario, M5A, Canada
Listing for:
CIBC
Full Time
position
Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Technical Support, Data Analyst, IT Consultant
Job Description & How to Apply Below
Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients.
À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font.
Pour en savoir plus sur la Banque CIBC, visitez le site .
What you'll be doing
As the Quality Assurance Analyst, you will be deeply involved in the end-to-end email, SMS and web pages development process, ensuring that every aspect of email development and the expected customer journeys is thoroughly validated. You will lead the QA/QC efforts across various email and web campaigns, working closely with cross-functional teams, including Project Managers, Email Developers, and Campaign Developers, to validate the end-to-end Email, SMS and Web page artifacts.
Your role will involve developing and implementing processes for email, SMS and web page validation, engaging with campaign stakeholders to understand their requirements, and ensuring developed emails and web pages meet their needs. You will ensure adherence to company policies and procedures, maintain compliance with laws, regulations, and guidelines. Monitoring and tracking process issues, making recommendations to streamline, enhance, and improve overall processes.
How you'll succeed
Execute Tests Against Standards: Evaluate Emails and Web pages against quality standards, raise issues and support with issue resolution. Execute sign-off of email and web page development.Communicate Standards & Documentation: Communicate quality standards and parameters to team members. Document as required checklists and reference documents.Defect Analysis: Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in email content, web pages, and content.Issue Resolution: Identify and analyze recurring issues, bugs, defects, and other problems, recommending and facilitating solutions to these issues.Feedback Review: Review client, customer, and user feedback.Compliance: Ensure adherence to company policies and procedures and maintain compliance with laws, regulations, and guidelines.Test Strategy Development: Translate functional and technical requirements, creative briefs, and wireframes into corresponding test strategy, test plan, and test cases.Collaboration: Collaborate with Project Management and Development staff through all stages of the project lifecycle.Testing Coordination: Estimate, prioritize, plan, and coordinate testing activities.Regression Testing: Perform thorough regression testing when bugs are resolved.Inventory Management: Manage inventory of devices, tools, accounts required to execute email and web page testing.Who you are
Experience as a Quality Assurance Analyst in a relevant role.2+ years’ experience in email/web development testing.Experience in functionally testing emails
, websites, and mobile applications using a variety of tools, emulators, browsers, and devices, in both English and French.Knowledge of QA techniques and processes through a marketing campaign or software development lifecycle.Hands-on experience with defect tracking systems, workflow management and processes (e.g.: JIRA, Bugzilla, Workfront), automated email testing tools (e.g.: Litmus or Email on Acid, Diff Checker) and web page testing (e.g.: Sauce Labs or Browser Stack).
Bonus: Experience with Salesforce Marketing Cloud Email and Cloud Page studios.Accessibility Testing: Experience with accessibility testing to ensure product’s conformance to the Web Content Accessibility (WCAG) 2.0, Accessibility for Ontarians with Disabilities Act (AODA), and Web accessibility best practices.Quality Focus: Quality-focused, ensuring every piece of work is delivered defect-free and with the highest possible quality.Time Management: Excellent time management skills with a proven ability to meet deadlines.Continuous Improvement: Possesses a continuous improvement mindset to enhance checks,…
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