Job Description
About Design at RBCOur goal is to become our industry’s leader in exceptional digital experiences. To get there, we’re putting strategy, research, design principles, and technical innovation at the centre of everything we do. But we need exceptional digital professionals, like you, to bring our process to life.
What will you do?
We want every point of contact with our RBC clients to feel important to them. That’s where you come in. Design leads shape the products we create through each of our digital products. As people managers, they guide designers on their team to create exceptional experiences.
As a leader, you will make decisions to empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand-up a high-performing product design team, operationalize and organize the team within an Agile framework in a scrum model. You will optimize the effectiveness of the design team over time within a collaborative, cross-functional, matrixed enterprise environment.
Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.
What you would work on
Product Design Strategy & Delivery
Lead multiple teams and squads across a journey
Provide product design direction & oversight to ensure craft excellence and consistency aligned to design platform guidelines
Participate in product roadmapping, big room and quarterly planning in alignment with business and product OKRs
Formulate and validate design hypotheses through iterative releases of MVP to align business objectives with customer needs
Align to Agile methodology and promote a test-and-learn approach to build, deliver and refine the right products for the right audiences in the right ways
Apply a systematic lens to design problems so that solutions scale to the journey’s many experiences
Represent the Digital Product Design practice at a leadership level within cross-functional product teams and with critical senior and executive-level stakeholders
Work at the front line to position the design practice as a trusted business partner that provides measurable business value
Facilitate demos, presentations, workshops and stakeholdering sessions with all partners, including business, product, technology, risk, legal, etc. around product objectives and priorities
Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress
Establish cadence for regular check-ins and empower your team to manage the day to day tasks, checking in often enough to ensure they are on track to deliver value against our business objectives without micro-managing
Provide career, leadership development, coaching and guidance through recurring team and one-on-one check-ins. Manage, mentor, motivate, lead and inspire the team to constantly deliver excellence in performance and in behaviours aligned with the Leadership Model
Build the capability of designers across the Digital Design team by providing open and candid feedback, direction, and coaching
Aid in the sourcing, recruiting, hiring and retaining of high performing talent
Must-have
BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
At least 10 years of experience as a designer
A minimum of 3-5 years’ experience leading teams and complex digital projects
Experience working in an Agile delivery framework in a Scrum or Lean UX model
Experience dealing with specific challenges of a matrixed enterprise environment
Project management skills to plan, analyse resources in order to meet delivery requirements
Experience coaching and mentoring team members
MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
Industry experience with Financial Institutions
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