Customer Success Business Partner
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Anaplan
Full Time
position
Listed on 2026-02-28
Job specializations:
-
IT/Tech
CRM System
-
Business
CRM System
Job Description & How to Apply Below
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.
Supported by operating principles of being strategy-led,
-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
The Customer Success Business Partner (CSBP) is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization.
Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers.
Your Impact
Strategic objectives:
Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunitiesBe the primary Anaplan point of contact and customer-trusted adviser during the customer life cycleWork as part of an account team and utilize your internal resources to execute the account strategySpot opportunities within existing customers to deliver value and grow the Anaplan footprint at accountsConnect the customer to other areas of Anaplan as needed including Product, Support, Community & Sales as well as our partner network.Customer adoption:
Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if neededGuide and support Customers to secure strong adoptionWork closely with Customers to align Platform Expansion plans to key business objectivesEnable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capabilityPromote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)Educate Customers on our Platform RoadmapRun regularly scheduled customer check-ins.Implementation:
Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectationsCoach customers to create and manage a delivery model and change management framework to support their Anaplan journeySupport and collaborate with Anaplan partnersMediate to resolve all technical/platform issues with existing implementationsPartners and internal support teamsHandle issues of customer concernEnsure proactive ticket resolutionAdvocate our model-building best practices with your customers.Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.
Your Qualifications
5+ years of experience in account management, consulting, or client services background is requiredExperience in business planning including annual operating plans, forecasting, and modeling experience is a plusExperience with Corporate finance, supply chain and sales planning industries is a plusCustomer-first mentalityProactive attitudeAbility to react with urgency,…
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