Senior IT Problem Management Leader

A leading financial institution is looking for a Senior Problem Manager in Toronto. This role involves overseeing the Problem Management function, ensuring root causes of incidents are identified and resolved within an ITIL framework. Key responsibilities include leading problem resolution life cycles, facilitating root cause analyses, and providing executive-level reporting. Candidates should have a Bachelor's degree in computer science and at least 12 years of experience in IT Service Management, with strong analytical and leadership skills.

The company promotes a diverse and inclusive culture with a competitive rewards program.
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