Wealth Application Support Analyst

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Application Support Analyst - Wealth Management supports the delivery and daily operations of integrated technology solutions for Fidelity Wealth and Private Wealth businesses. This position bears both technical analysis and operational responsibilities and understands how technology supports key business processes.

This role is accountable for supporting specialized vendor applications, system integrations, resolving incidents, and ensuring vendor and support documentation is maintained. The Analyst collaborates closely with IS teams, business stakeholders, and third-party vendors to ensure smooth day-to-day operations and successful delivery of technology services.

• Assist in defining and documenting application-specific requirements by translating business needs into technical language and functional expectations. Provide input to system architects and technology leads for solution design decisions.
• Support data mapping analysis and interface design for in-house and vendor system integrations.
• Participate in system functional, integration and regression testing. Assist in developing test cases and validating defect fixes in coordination with QA and technical teams.
• Support production release coordination and post-deployment validations in production.

• Support business users during incidents and maintain communication channels and protocols.
• Gather and validate necessary details to open vendor support tickets, triage vendor application issues with Fidelity IS shared services and engage escalation when needed.
• Document root causes and resolutions for recurring problems.

• Act as a key SME to organise a structured Confluence space to consolidate technology stack documentation with underlying business workflows and other reference information.
• Support Data Governance efforts. Keep timely and accurate records of integrations and processes that involve client PII data.
• Support internal process documentation and playbooks.
• Contribute to departmental process updates, knowledge articles, best practices and SOPs for incident handling, feed failures and system recovery playbooks/steps.

• Degree in Computer Science, Software Engineering, Economics or Mathematics or equivalent working experience.
• 3-5 years of experience in IT support, operations or solutions delivery.
• Technology vendor management is a plus.
• Strong knowledge of Wealth Management operations.
• Strong stakeholder management, interpersonal and diplomatic skills required to communicate with senior management across the organization.
• Familiarity with basic SQL, APIs, batch processes and IS ticketing systems and processes.
• Excellent verbal, written and presentation skills.

• Flexible working arrangements - 100% remote, hybrid, and in office options.
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for…