Technical Operations Manager

Technical Operations Manager - Toronto

We are seeking a Technical Operations Manager to own and mature security-focused Tech Ops capabilities globally.

As a regulated financial institution operating across multiple jurisdictions, security, resilience, and operational excellence are fundamental to our technology operations. The Tech Ops function plays a critical role in protecting identities, endpoints, data, and collaboration platforms across the organisation.

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.

Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

This role is designed for a blue-team security professional with strong hands‑on experience operating modern security controls  will hold global accountability for the secure operation of key Tech Ops security domains, while also acting as the primary Tech Ops presence in your physical location.

The role combines global security operations ownership with regional execution, ensuring consistency, resilience, and regulatory alignment across all locations. The position operates with a high degree of autonomy and is expected to make sound technical and security decisions aligned with organisational risk appetite.

• Lead and continuously improve global Tech Ops security operations across endpoints, identity, collaboration, and access layers.
• Operate as a blue-team practitioner, supporting:
  • Threat detection, investigation, and response
  • Security alert triage and incident handling
  • Root‑cause analysis and remediation
• Ensure effective incident lifecycle management, including containment, recovery, and post-incident reviews.
• Own and operate global security tooling, including:
  • Microsoft Defender (Endpoint, Identity, Office 365, Cloud Apps)
  • Network Security
  • Security monitoring and alerting capabilities
• Define and enforce global security operating standards for Tech Ops.
• Support privileged access and least‑privilege access models globally.

• Own and ensure the effectiveness of endpoint security and patch management for Windows and macOS globally.
• Own MDM and device compliance across regions.
• Administer Azure Entra , including Conditional Access, MFA, and identity protection.
• Implement and maintain Microsoft Purview controls for data protection, DLP, and information classification.
• Ensure secure email, encryption, and collaboration practices are consistently applied worldwide.

• Act as a global escalation point for complex security and operational issues.
• Enable regional Tech Ops teams and specialists through:
  • Technical guidance and standards
  • Runbooks, SOPs, and operational frameworks
• Drive automation, standardisation, and continuous improvement across global Tech Ops processes.
• Maintain accurate asset and access inventories, ensuring strong linkage between users, devices, and privileges.
• Provide Level‑1 (L1) operational support for platform and production environments, including initial incident triage, monitoring, and structured escalation to Platform/SRE or Engineering teams for business‑critical service disruptions.

• Act as the primary Tech Ops contact for your office location.
• Ensure reliable, secure, and professional IT services for your office location.
• Coordinate local IT vendors, office infrastructure, and equipment as required.