ServiceNow Developer​/Designer x2

Overview

Location:

Toronto – hybrid – in-person 3x a week with some flexibility until September

Contract Duration: ASAP - 01/30/2026

Possibility of extension & conversion to FTE

Number of Positions: 2

Schedule

Hours:

9am-5pm Monday-Friday; standard 37.5 hrs/week

Reason:
Additional Workload

Business group: GTEP - Service Management Technology

Project:
Service Now Transformation project

The main function of a Developer (Other Specialty) is to design, develop, and implement applications using in-demand languages and technologies for the Service Now Platform. These positions are required as part of the Service Now Transformation project to migrate APM from the legacy instance.

The successful candidate will have the opportunity to work on a highly visible project and would get the chance to further enhance their skills with the Service Now platform.

• Migration of Application Portfolio Management (now called Enterprise Architecture) from our legacy instance to our new Service Now Instance.
• Knowledge of Integrations/scoped apps within the Service Now Platform.
• Design, implement and maintain the Service Now CSDM architecture in accordance with best practices and industry standards.
• Identify and help document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships along with other related modules such as Enterprise Architecture.
• Assist in maintaining relationships between CIs in the CSDM, including dependencies, containment, and service relationships.
• Develop and implement data management and governance policies for the CSDM to ensure data accuracy, consistency, and completeness.
• Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis
• Provide guidance and training to Service Now users on CSDM-related topics, including CI management and data governance.
• Reverse engineer and conduct a comprehensive solution analysis to ensure all configurations are considered
• Thoroughly evaluate numerous customized tables, flows, business rules, scripts, UI pages, and UI policies that were created for the original solution

• Experience working with Drive Value with Common Service Data Model (CSDM) 3.0 – CMDB and Service Graph
• Experience working with CMDB (Configuration Management Database)
• Financial industry experience
• Experience working on integrations

• Excellent communication and collaboration skills.
• Analytical and problem-solving skills

A bachelor's degree in a technical field such as computer science

The best candidate would have a few years of solution design experience and would have worked on integration projects.

• 1 round interview
• Panel interview (Directors + Lead Developer) – 1 hr – MS Teams Video
• Behavioural + Technical Questions

ASAP