ServiceNow Developer

Overview

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Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Information Technology & Solutions (IT&S) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are always compliant with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design, develop and configure Service Now modules such as ITSM, ITOM, ITAM, APM, and others based on business needs.
• Implement workflows, business rules, and automation to streamline processes and improve user experience.
• Integrate Service Now with other enterprise systems using technologies like REST and SOAP web services.
• Participate in the full Service Now implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
• Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.
• Create and maintain documentation on application configurations, system integrations, and process workflows.
• Work closely with IT teams, business stakeholders, and other Service Now professionals to align solutions with organizational goals.
• Stay up to date with the latest Service Now features and best practices to provide efficient solutions.
• Makes recommendations towards the development of new code or reuse of existing code.
• Responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. build recommendations.
• Taking part in cross training with peers on different aspects of development.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training
• Experience with Service Now modules such as ITSM, ITOM, ITAM, EA.
• Experience in developing Service Now integrations using REST, SOAP, Web Services, and other integration techniques.
• Experience with Agile and Scrum methodologies.
• Service Now certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are a plus.
• Good time management skills to work on multiple assignments.
• Ability to do research and development of new ways to leverage the Service Now platform.
• Ability to troubleshoot issues independently.

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations -…