IT Service Desk Analyst; co-op

Job Title:

IT Service Desk Analyst (co-op)

Salary Min: 22.00 CAD

Salary Max: 22.00 CAD

Country:
Canada

Full-time/Part-time:
Full-time

Esri Canada has an exceptional opportunity for an IT Service Desk Analyst (Co-op) to join our Information Systems & Technology team for an 8-month period, starting May 4th, 2026.

Reporting to the Manager, IT Service Desk, the person in this role will be a primary contact for the users of our internal systems regarding IT support. Working closely with the other members of the Service Desk and IT teams, they contribute to ongoing customer support. They will participate as active team members on infrastructure-related projects and initiatives.

This role will be based in Toronto, Canada and will be hybrid with 2-3 days in-office and 2-3 remotely.

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

• Provide 1st level IT support in a timely and professional manner by phone and in person as necessary for all infrastructure and applications support requests submitted to the IT Service Desk
• Collaborate closely with other IT team members, and follow the IT Service Desk guidelines for daily operations
• Escalate to other IT team members or Senior Service Desk Analyst as needed
• Monitor the IT Service Desk email account and phone line
• Corporate laptop builds / reimaging and deployment
• Hardware asset tagging and SAP asset management
• Yearend hardware asset audit process
• Maintain corporate hardware and software inventory
• Develop a customer care philosophy with increase customer rapport to ensures customer satisfaction
• Work towards improving the first call/first contact resolution, manage customer expectations, and build strong interpersonal relationships within the wider IS team and with Service Providers
• Communicate with Customers and Service Providers via multiple media methods (Email, Chatter, Jabber, Teams, SMS) to enhance the IT Service Desk response and overall efficiency
• Work with the Manager/Team/Service Providers/Vendors to help resolve cases that are complex or escalated
• Document and maintain status for all support calls using Salesforce incident tracking system, and ensure proper follow-ups as needed, for both infrastructure and application support

• University degree or diploma in Computer Science or equivalent work experience
• Hands-on knowledge of personal computer hardware, basic networking, printers, copiers, and other peripherals
• Exposure to O365
• Exposure to Dell hardware
• Exposure to Symantec Ghost or similar systems imaging deployment tools

• Customer-focused, ability to prioritize and manage multiple service requests in parallel
• Initiative and follow-through ability
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team, strong interpersonal skills
• Time-management solid skills and knowledge to focus consistently on both support and project-related tasks
• Excellent problem-solving skills

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $22 hourly.

Ready to join our amazing team? We are currently accepting applications until March 15th, 2026
. If you are interested in applying, please ensure your application is submitted by this date. We look forward to reviewing your application.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We valueemployment equity and will provide accommodations upon request at any stage of the hiring process.

We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.