Senior Associate, Technical Consulting, Evolution Services

Overview

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Oracle

Management Level Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As an Oracle consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Oracle applications, providing consulting services to clients, analysing needs, implementing software solutions, and offering training and support for effective utilisation of Oracle applications.

Meaningful work you’ll be part of

As a Senior Associate in our Oracle Application Evolution Services practice, you will play a key technical and delivery role supporting clients across their Oracle Cloud application landscape. You will work closely with client stakeholders to resolve issues, deliver enhancements, perform root-cause analysis, and support ongoing operational stability. You will also act as a technical lead for specific work streams within the managed-services engagement, ensuring high-quality execution and adherence to SLAs.

• Serve as the technical lead for assigned Oracle Cloud support tickets, enhancements, integrations, reports, and periodic maintenance tasks.
• Work in a team environment with people from multiple backgrounds and skill sets and participate in Incident, Problem, Change and Release management processes as required.
• Troubleshoot and resolve application issues across Oracle Cloud modules (ERP, HCM, SCM, etc. depending on engagement).
• Design, develop, test, and deploy technical solutions such as:
• Integrations (OIC, REST/SOAP APIs)
• Data loads (FBDI, HDL)
• Reports (BI Publisher, OTBI)
• Extensions / Fast Formulas / personalization where applicable
• Perform impact analysis for patches, quarterly updates, configuration changes and conduct root-cause analysis for recurring incidents and recommend preventive measures.
• Review and update technical documentation, knowledge-base articles, runbooks, and support guides; collaborate with offshore/onshore team members to ensure consistent service delivery across time zones.
• Participate in regular client interactions — clarifying requirements, providing status updates, and reviewing solution approaches.
• Support SLA compliance through timely ticket resolution, accurate effort estimation, and proactive risk identification.
• Contribute to continuous-improvement initiatives across process, tooling, and automation for managed-services delivery.
• Mentor junior team members as needed, support cross-functional collaboration with other teams and contribute to business development efforts, including fostering professional relationships in the industry and preparing responses to requests for proposals.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Approximately 7–8 years of technical experience with Oracle Cloud or Oracle E-Business Suite.
• Proficiency in SQL, PL/SQL, BI Publisher, OTBI, Data Models, and FBDI/HDL data loads.
• Strong integration development skills using OIC or similar middleware and experience with API (REST/SOAP) usage and troubleshooting.
• Experience in supporting or delivering technical solutions in managed-services or application-support environments.
• Solid understanding of Oracle Cloud quarterly patch cycles, SRs, and escalation processes.
• Ability to analyze complex issues, recommend solutions, and communicate technical details to non-technical stakeholders.
• Excellent time-management skills for multitasking in fast-paced, SLA-driven environments.
• Team-oriented mindset with willingness to mentor junior associates and collaborate with diverse teams.
• Interest in upskilling, openness to new technologies, and preferred experience with Oracle Cloud certifications, consulting, Dev Ops/automation tools, and complex enterprise integrations or extensions.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

Education
:
Degrees/Field of Study preferred: not specified in the original content.

Certifications
:
Not specified in the original content.

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Notes This description retains the core role expectations, required skills, and experience. Boilerplate recruitment text and non-essential policy language have been minimized to focus on job-focused content.