Intermediate Specialist, Enterprise Platforms - Operations

Job Summary

The Intermediate Specialist, Enterprise Platforms (Operations Systems) plays a pivotal role within the Porter Technology and Operations teams, focusing on the comprehensive management, support, and optimization of core airline operations systems—such as safety management, crew payroll, vacation bidding, passenger reaccommodation, flight operations and tracking, MRO and dispatcher support systems. This position ensures seamless integration, performance, and alignment of these systems with Porter’s operational objectives.

While the initial emphasis may be on specific systems, the role is designed to expand, encompassing additional operational platforms as the organization’s technology landscape evolves.

Product Expertise

• System Management: Oversee the configuration, customization, and maintenance of key airline operations systems, ensuring optimal performance and alignment with business and operational requirements.
• Technical Documentation: Develop and maintain comprehensive documentation of system configurations and related changes, ensuring accuracy and traceability.
• Vendor Coordination: Collaborate with vendors and internal teams to acquire deep knowledge of each platform’s capabilities and performance expectations.

Liaison with Business, IT, and Other Stakeholders

• Primary Liaison: Serve as the key interface between IT and business units such as Flight Operations, Safety, and Crew Management, helping to define, document, and prioritize system requirements.
• Cross-Functional Collaboration: Work closely with IT teams across departments—including Operations, Finance, Infrastructure, and Cybersecurity—to ensure alignment and successful delivery of technology-enabled solutions.
• Stakeholder Communication: Facilitate clear and timely communication with internal stakeholders and external partners throughout project life cycles.

Operational Improvements and Stability

• Process Analysis and Improvement: Use system logs and other monitoring tools to proactively identify and address issues or inefficiencies.
• Integration Enhancement: Support and lead integration efforts across operational systems to drive process automation and improve continuity.
• System Monitoring: Implement and maintain monitoring protocols to ensure platform stability and resilience.

Delivering New Capability

• System Deployment Participation: Participate in all phases of operational system deployments, including requirements gathering, configuration, documentation, testing, and user training.
• Project Management: Collaborate with project managers and IT leads to ensure on-time, on-budget, and high-quality project delivery.
• Business Needs Translation: Translate operational and business requirements into technical specifications, collaborating with IT partners to implement scalable solutions.

External Trends Monitoring

• Competitive Analysis: Continuously monitor industry trends and competitor practices to identify opportunities for Porter and its systems.
• Innovation and Evolution: Contribute to the advancement of IT platform capabilities by evaluating emerging technologies and recommending innovations that drive efficiency and competitive advantage.

Safety and Compliance

• Safety Management Participation: Actively engage in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.
• Regulatory Compliance: Ensure all systems and processes adhere to industry regulations and standards, implementing necessary measures to maintain compliance.

Additional Duties

• Other Responsibilities: Perform other tasks as assigned, adapting to evolving business needs and priorities.

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing…