ICare Salesforce Admin

** Position Title**: iCare Salesforce Admin  
** Department:
** Patient ENGINEERING Lead
** Duration:
** Fixed Term Contract End Date December 31, 2026  
** Location**:
Toronto, ON
* User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
* Salesforce configuration changes, including (but not limited to):
Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
* Experience in managing multiple Salesforce Dev, QA and Pre-Prod and Prod environments.
* Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
* Identify unused or underutilized platform features.
* Configure Data Masking, Single sign on and DKIM keys.
* Configure and manage the Salesforce Managed Packages (Adobe, CRM-Analytics).
* Create a platform roadmap and define priorities, liaising with stakeholders.
* Own the communication of any platform changes to end users and stakeholders.
* Data management to improve Salesforce data quality, implementing rules and automation as needed.
* Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
* Monitor and improve user adoption, new user and ongoing user training.
* Writing Configuration & Technical documentation.
* Maintain strict adherence to Sanofi Patient Services standards and compliance requirements.
* Ensure all solutions comply with PHI (Protected Health Information) and PII (Personally Identifiable Information) regulations.
* Implement GDPR-compliant data handling, storage, and processing practices.
* Maintain patient data safety and privacy as the highest priority in all technical decisions.
* Participate in compliance audits and implement remediation actions as needed.
* Stay current with healthcare data regulations including HIPAA, GDPR, and other applicable standards.
* Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with (Salesforce Health Cloud or any Salesforce product)
* Trailhead Badges and/or Super Badges
* Certified Salesforce Administrator and/or Platform App Builder
* Bachelor’s degree
* Bring the miracles of science to life alongside a supportive, future-focused team.
* Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
* Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
* Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)
OR (US) .
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