Enterprise Customer Success Manager - Key Accounts

Enterprise Customer Success Manager - Key Accounts
Join to apply for the  Enterprise Customer Success Manager - Key Accounts  role

, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.

Why join us? We’re a fast-moving team building a high-growth company that’s transforming the e‑commerce industry. As an early team member, you’ll play a key role in shaping both our product and the future of e‑commerce, with the opportunity to grow alongside us.

What you’ll do
As our Enterprise CSM, you'll own the relationships with our largest e-commerce brands—think Backcountry, Fabletics, J. Jill and others—and serve as a strategic advisor to help them reinvent their email marketing from the ground up. You’ll partner closely with our product, AI, and strategy teams to help brands implement and scale AI-first, high-performance retention workflows.

Own a portfolio of our highest-value clients across DTC and omni-channel e‑commerce

Drive onboarding, implementation, and long-term success with LTV.ai’s platform

Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input

Analyze performance and optimize for higher engagement, conversions, and Revenue per Send

Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base

Gather feedback and act as the internal voice of the customer – informing product, features, and go-to-market strategy

Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces LTV.ai’s value

Help build scalable systems, playbooks, and tooling for success as we grow the CS org

What we’re looking for (ideally)

3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or Mar Tech companies

Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)

Experience working with large‑scale DTC brands ($50 M–$500 M+ GMV)

Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows

An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale

Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly

Excellent communication skills – you’re comfortable advising VP/C‑suite clients and leading strategy calls

Strong ownership mentality with a bias for action and continual optimization

Compensation + Benefits

Base depends on the individual but we reward A players

Equity included

If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly  asad  – we’d love to hear from you.

Referrals increase your chances of interviewing  by 2X.

Apply BELOW