Site Reliability Engineer

Overview

We are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) team. In this role, you will be responsible for ensuring the reliability, availability, and performance of our systems and services, working closely with development and operations teams to build, operate, and continuously improve scalable and resilient platforms. This role offers opportunities to grow expertise in reliability engineering, automation, and large‑scale service operations, treating reliability as a core feature of the platform while balancing innovation with operational stability.

• Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability.
• Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence.
• Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact.
• Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues.
• Participate in on-call rotations to support critical systems and ensure timely incident response.
• Perform root cause analysis for incidents and drive corrective actions to prevent recurrence.
• Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness.
• Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR).

• Post-secondary education in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 2–5 years of experience in a Site Reliability Engineering, Dev Ops, or similar reliability-focused role.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation using languages such as Python, Bash, or similar.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX).
• Experience with Power Platform tools, particularly Power BI, for operational reporting and insights.
• Familiarity with ITIL and Agile delivery methodologies.
• Strong problem-solving skills, attention to detail, and ability to work effectively under pressure.
• Excellent communication and collaboration skills, with the ability to work across technical and business teams.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit the Manulife website.

Manulife/John Hancock embraces diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a…