Production Support and Site Reliability Engineer; SRE

Responsibilities

• Manage day-to-day production support activities for both web and mobile applications (Android and iOS).
• Maintain overall health, stability, and safety of production systems and applications.
• Identify operational risks and recommend mitigation strategies.
• Improve application instrumentation, logging, alerting, and monitoring capabilities.

• Perform change management activities across test and production environments.
• Execute code deployments while adhering to source code management, release management, and compliance policies.
• Ensure proper governance and documentation of all deployment activities.

• Work closely with development teams and business partners to recommend solutions that combine internal development, integration with other applications, and vendor platforms.
• Thrive in an agile environment by contributing to sprint activities and collaborative planning.
• Communicate effectively with team members, management, infrastructure teams, and other interface groups throughout the project lifecycle.
• Develop strong understanding of business processes and enterprise systems.
• Provide coaching, expertise, and continuous feedback to help build the team’s capability.
• Share technical knowledge to support onboarding and skill growth.

• Participate in occasional weekend and after‑hours support for critical issues or deployments.

• Technical Troubleshooting & Monitoring
• Hands‑on experience troubleshooting application and database issues using:
  • Elastic / Kibana
  • Mongo
    
    DB services running on Linux
  • IIS Web Servers on Windows
  • Kafka (basic to intermediate knowledge)
• Strong proficiency with Following Database & Application Technologies:
  • Solid ability to write, read, and troubleshoot SQL queries.
  • Knowledge of SQL database architecture, performance monitoring, and optimization.
• Good understanding of Following Operating Systems:
  • Windows
  • Linux
• Automation & Infrastructure
  • Experience automating routine database or infrastructure operations.
  • Proficiency working with cloud‑hosted applications and services
• Dev Ops & SRE Practices
  • Experience with Dev Ops and Site Reliability Engineering tools such as:
    Helios, Urban Code Deploy (UCD), Jenkins, Ansible
  • Knowledge of CI/CD pipelines, release workflows, and automation strategies.
• Needs
  
  Experience with :
  • Monitoring tools such as Catchpoint and Aternity.
• Productivity & Support Tools
  • Jira and Confluence for project/task management.
  • Firebase, Google Play Console, and Google Analytics for Android apps.
  • Apple App Store experience for iOS application operations.
• Soft Skills & Frameworks
  • Strong analytical, problem‑solving, and decision‑making skills.
  • Solid understanding of ITIL service management practices.
  • Experience using Service Now for incident, problem, and change management.