Deskside Support Technician

LIDS Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, we offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. We are the industry leader in on-demand customization and operate over 1,300 brick‑and‑mortar stores, including specialty concept stores for the NBA, NHL, Paris Saint‑Germain, and the two largest MLB franchises.

Our partnerships with iconic brands such as Marvel/Disney, Playboy, Travis Scott’s Cactus Jack, and Post Malone create a community where fans, fashion, and culture collide.

The role requires a deep understanding of all IT support processes and products used within the company, as well as the ability to problem‑solve quickly and effectively.

• Provide technical assistance to corporate computer users.
• Answer questions or resolve computer problems in person, via telephone, or electronically.
• Keep abreast of new product lines, evaluate new products, and make recommendations on hardware standards for LIDS Corp and Stores.
• Work with current and potential service (warranty or out‑of‑warranty repair) and equipment secondary market/decommission vendors to establish best pricing and services.
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Perform computer hardware and software installations, maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment.
• Process timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.

• Configure and deliver corporate IT equipment as needed.
• Assist the IT Depot in diagnosing and troubleshooting IT equipment.
• Interface with all departments, as requested, to fulfill IT hardware needs.
• Support and adhere to all company policies, procedures, and guidelines.
• Provide excellent customer service as outlined in the HW&L policy manual.
• Maintain and update work order tickets in the ITSM tool.
• Complete all Dell warranty work, gather and document equipment needing repair, coordinate work with Dell, and return repaired equipment to active inventory.

• Associate’s Degree (Bachelor’s preferred) in a computer-related curriculum. Minimum of 3 years of experience supporting and maintaining various computer hardware and desktop software.
• Strong problem‑solving and communication skills.
• Knowledge of the following hardware devices and internal components:
  • Personal Computer and Laptops: CPU, Keyboard, Monitor, Mouse
  • Peripherals:
    Scanners, Check readers, Receipt Printers, Laser Printers, RF‑Guns, PDA, Modems, Monitors
  • Audio/Visual Products
  • Windows Operating Systems and the Microsoft Office Suite
  • IT Systems (Track IT)

Associate

Full‑time

Information Technology

Retail

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance

Referrals increase your chances of interviewing at LIDS by 2x.