ServiceNow Test Architect

Service Now Test Architect

A Bachelor’s or Higher Degree is the minimum entry required for the position.

This job posting is for an existing, active vacancy and we are looking for a Service Now Test Architect immediately with experience in Service Now, testing.

Job Summary:

The Test Architect will define and drive the overall testing strategy across multiple data ingestion projects focused on migrating and synchronizing data from legacy systems into the Service Now CMDB. This role ensures a consistent, scalable, and efficient testing framework that guarantees data accuracy, integrity, and performance throughout the ingestion process. The Test Architect will provide strategic vision and framework for testing across the program, enabling Test Leads on individual projects to tailor their test plans to project‑specific needs while maintaining overall cohesion.

The Test Architect will ensure alignment with Architecture Review Board/XMO guidelines and leverage data‑driven insights to improve quality and reduce defects. Additionally, the Test Architect will identify opportunities to leverage Service Now Automated Test Framework (ATF) for effective automated testing and define KPIs to measure testing effectiveness and program success
.

Key Responsibilities

• Develop and Own Test Strategy:
  • Define a
    high‑level testing vision and framework that applies across all data ingestion projects.
  • Establish standards, best practices, and guidelines for testing data migration and integration.
  • Enable Test Leads to adapt the framework for project‑specific needs while maintaining program‑wide consistency.
• Oversight & Support:
  • Act as a mentor and advisor to Test Leads on individual projects.
  • Ensure adherence to the overall test strategy and guidelines established by the Architecture Review Board and XMO team.
  • Provide guidance on complex testing challenges and elevate risks when necessary.
• Data Accuracy & Validation:
  • Design test approaches to validate data accuracy and completeness from source systems to Service Now CMDB.
  • Implement automated and manual validation techniques for large‑scale data sets.
• Performance Testing:
  • Create performance testing plans to evaluate ingestion speed, load capacity, and scheduling efficiency.
  • Recommend optimal ingestion schedules and batch sizes based on performance results.
• Define strategies for identifying, categorizing, and reducing defects across projects.
• Use data‑driven analysis to pinpoint root causes and recommend process improvements.
• Service Now ATF Integration:
  • Assess ATF capabilities and identify areas where automated tests can be effectively implemented.
  • Collaborate with Service Now developers to integrate ATF into the overall testing strategy.
• Governance Compliance:
  • Ensure all development teams follow Data Ingestion Guidelines established by the Architecture Review Board and XMO team.
  • Monitor compliance and provide feedback or corrective actions when deviations occur.
• Framework & Tooling:
  • Select and implement appropriate testing tools for data validation and performance testing.
  • Ensure frameworks support scalability and maintainability across multiple projects.
  • Establish the
    template for Test Plan Documents to be used consistently across all projects.
  • Define structure and content requirements for test plans, including objectives, scope, approach, and reporting.
• Traceability Strategy:
  • Develop and implement a
    traceability approach linking requirements, user stories, and test cases.
  • Ensure traceability is maintained throughout the project lifecycle for compliance and audit readiness.
• Manual vs Automated Testing Strategy:
  • Define the
    high‑level strategy for determining when manual test cases are needed versus automated test cases
    .
  • Ensure a balanced approach that optimizes efficiency, coverage, and risk mitigation across projects.
• User Acceptance Testing (UAT) Strategy:
  • Define the
    high‑level approach for UAT
    , including scope, roles, responsibilities, and success criteria.
  • Collaborate with business stakeholders to ensure UAT aligns with requirements and project objectives.
• KPI Definition & Reporting:
  • Define
    program‑level KPIs to measure testing effectiveness, defect reduction, automation coverage, and overall quality.
  • Establish…