Senior Developer Operations

Senior Developer Operations page is loaded## Senior Developer Operations locations:
North York, Ontario:
Toronto, Ontario time type:
Full time posted on:
Posted Todayjob requisition :
JRYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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* Job Description:

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* About the role:

** Sun Life has an immediate requirement for a Senior Developer under the Contact Centre Innovation and Operations team (CCIO). This team is responsible for solution design, solution delivery and application support.  In this role, you will be responsible for designing, developing, and maintaining contact center solutions using Amazon Connect and related AWS services. You will work closely with stakeholders to understand business requirements and translate them into efficient, scalable, and user-friendly Contact Center applications.
** What will you do:
*** Design, document, and implement contact flows, IVR systems, and routing strategies using Amazon Connect
* Develop custom Lambda functions to extend Amazon Connect capabilities
* Integrate Amazon Connect with other AWS services such as Dynamo

DB, S3, and API Gateway
* Extend GenAI capabilities and patterns to contact centre business unit
* Implement and configure Amazon Connect Chat and other omnichannel features
* Develop and integrate custom CRM solutions with Amazon Connect
* Optimize contact center performance and ensure high availability
* Troubleshoot issues and provide technical support for Amazon Connect implementations, provide on call support within a rotation schedule
* Stay up to date with the latest Amazon Connect features and best practices
** What you need to succeed:
*** Bachelor’s degree in computer science, Information Technology, or related field
* 3+ years of experience developing solutions with Amazon Connect and AWS services
* Strong proficiency in at least one programming language (e.g., Python, Node.js, Java)
* Experience with AWS Lambda, API Gateway, and other relevant AWS services
* Familiarity with contact center technologies and IVR systems
* Knowledge of web technologies (HTML, CSS, JavaScript) and RESTful APIs
* AWS Certified Solutions Architect or Developer certification (preferred)
* Excellent problem-solving and analytical skills
* Strong communication and collaboration abilities
** Preferred skills:
*** Knowledge of Amazon Polly for text-to-speech applications
* Familiarity with Amazon Transcribe for speech-to-text functionality
* Experience with Amazon Connect Wisdom and Contact Lens
* Understanding of telephony concepts and VoIP technologies
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* What’s in it for you:

*** We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
* * We are thrilled to be recognized by
** Excellence Canada
** with their top-level certification, the
** Canada Order of Excellence for Mental Health at Work**,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
** Wellness programs that support the three pillars of your health – mental, physical, and financial
* The opportunity to move along a variety of career paths with amazing networking potential.
* As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices

The Base Pay range is for the primary location for which…