More jobs:
Job Description & How to Apply Below
Toronto, Canada time type:
Full time posted on:
Posted Todayjob requisition :
R13423
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
** How We Work:
** At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
** Bold
* * in how we dream and innovate
** Responsive
* * to feedback, challenges and opportunities
** Accountable
* * for results and best in class outcomes
** Visionary
* * in future focused problem-solving
** Exceptional
* * in execution and impact
** Corporate Overview
** Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly committed to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity.
** The Role
** We are seeking an experienced Technical Support Engineer to provide world-class support for our Data Security Posture Management (DSPM) platform. The ideal candidate will have a deep technical understanding of cloud environments, databases, and data security practices, coupled with excellent troubleshooting skills and a customer-centric mindset.
** Responsibilities:
*** Act as the primary technical support contact for customers, troubleshooting and resolving complex DSPM-related issues.
* Triage technical problems, escalating to Engineering when necessary, and ensure timely delivery of solutions to customers.
* Support customer environments across AWS, Azure, and GCP, addressing challenges with configuration, authentication, encryption, and security best practices.
* Provide hands-on guidance for database integrations (e.g., SQL, No
SQL, Mongo
DB) and ensure proper security mechanisms are in place.
* Championing customer success by identifying recurring issues and proposing long-term solutions.
* Manage product escalations, function as a liaison between customers, and various levels of support, engineering and product teams.
* Maintain knowledge base of technical documentation, FAQs, and step-by-step guides for internal and customer use.
* Documenting work in the ticketing system (Salesforce experience preferred).
* Shift work may be required (hours may differ depending on customer demand and business need).
** Requirements for the role:
*** 5+ years of technical support experience in a cloud or data security role.
* Proven track record of resolving complex technical issues in enterprise environments.
* In-depth knowledge of AWS, Azure, and GCP security configurations and deployment practices.
* Proficiency in authentication protocols (e.g., OAuth, SAML, LDAP) and encryption technologies.
* Familiarity with general security frameworks and best practices (e.g., NIST, ISO 27001).
* Exceptional problem-solving and analytical skills.
* Excellent communication skills, with the ability to simplify complex concepts for customers.
* Experience with ticketing systems and workflow management tools.
** Why Proofpoint
** As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×