Senior Business Analyst

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm. We insist on working with quality people who share our passion for quality testing and have built a team of people who also believe quality is the most important deliverable. Our team of software testing specialists believes that better software leads to a better world.

We are committed to building strong communities - PLATO trains and employs members of First Nations, Metis, and Inuit communities across the country and strives to build a network of 1000 Indigenous software testers across Canada. PLATO has offices on or near Indigenous communities across Canada, in Fredericton, Miramichi, Sault Ste Marie, Regina, Calgary, Edmonton, Vancouver, and Victoria.

We are currently looking for a Senior Business Analyst for our client. Responsibilities will include working with business stakeholders to elicit, analyze, specify and validate IT solutions to meet business needs. Must be able to bring together diverse stakeholder groups, drive consensus and create a shared understanding while maintaining alignment with business and IT strategies.

Responsibilities

Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions

Review existing applications and validate existing documentation of business requirements, processes and system specifications to develop an understanding of the existing functionality

Analyze existing processes and perform analysis to identify opportunities to streamline processes, eliminate redundancy and ensure that processes are efficient, sustainable, and repeatable

Stay up-to-date on the latest process and IT advancements to automate and modernize systems

Meet with business leadership (SME, product manager, process owner) to understand new business requirements; create and validate technical requirements documentation

Develop a clear definition and acceptance criteria for application features to ensure the business requirements will be addressed

Participate in the implementation of new applications; work closely with the business to create comprehensive test plans for different applications, business processes, and technical solutions

Train and support users in conducting UAT, create test cases for all phases of testing, gather feedback, tracks and reports defects, and follow up to ensure resolution of outstanding issues

Qualifications

Bachelor's Degree or equivalent work experience

Minimum of ten (10) years experience working in a Business Analyst role Certified Business Analysis Professional (CBAP) is preferred

Previous experience coaching and mentoring is preferred

Excellent client facing communication skills

Excellent written and verbal communication skills

Possesses leading edge technical knowledge

Knowledge of Software Development Life Cycle Understands principles of agile development

Demonstrated ability to produce high quality deliverables

IIBA, PMI-PBA, and/or Scrum certification is preferred

About PLATO

Who We ArePLATO is a software testing and technology services company trusted by clients around the  addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services.

Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, Linked In, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.

Other Information

At PLATO, we encourage our employees' personal career growth. We have plans in place…