Principal Associate, Product Management

1 day ago Be among the first 25 applicants.

161 Bay Street (93021), Canada, Toronto, Ontario

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

Product Managers are tech‑savvy pioneers, with one eye on what’s new and the other on what’s next. At Capital One Canada we start with the customer in mind and develop cutting‑edge products that serve their needs. We’re all‑in on the cloud and leaders in the adoption of open‑source, RESTful APIs, microservices, and containers. We build our own products and release them with speed and agility.

Product Managers are dedicated problem‑solvers who leverage big data, agile principles, and human insights to re‑imagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

• Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool.
• Enhance the credit card application experience to encourage early adoption of digital habits.
• Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences.
• Create easy digital solutions that help customers address fraud and easily get back to using their card.
• Develop assistance programs to help customers who are struggling with their payments.
• Provide customers with relevant details about their account, conveniently within the mobile app.

• Human Centered
  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long‑term vision for your product.
  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision.
• Business Focused
  • You’ll own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross‑functional team to ensure that all the right resources are aligned to ensure your team is successful.
  • You’ll define KPIs for your product and be responsible for measuring and tracking those measures, with an eye to adjusting and refining your roadmap as the data dictates.
• Technology Driven
  • You’ll have an end‑to‑end understanding of your product and how it fits into the larger ecosystem to anticipate impacts from changes in other parts of the business.
  • You’ll work closely with tech leadership and architecture to understand the trade‑offs of technical decisions and how they impact the ultimately customer experience your team will deliver, always looking to ensure you’re using the best tool for the job.
• Transformational Leadership
  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams.

• At least 3 years of Product Management experience with software products.
• Experience successfully delivering a software product.
• Strong quantitative and qualitative skills; able to make data‑driven decisions and provide recommendations to drive action.

• Bachelor’s Degree in Business, Finance, Engineering or related field.
• 5+ years of Product Management experience.
• Experience in financial services, technology or operations.

• Intellectually Curious. You ask why, you explore and you’re not afraid to blurt out your crazy idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they’re doing what they’re doing. You can always rally associates to work with you.
• Do‑er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask…