Canada-Content Designer; UX

Overview

At Point Click Care  our mission is simple: to help providers deliver exceptional care. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. We offer a large dataset, a Marketplace of 400+ integrated partners, and a platform serving over 30,000 provider organizations. We are recognized for our culture and impact, and we invest in research and development to enable innovation.

We empower employees to use AI to enhance collaboration, productivity, and outcomes, and we invest in training and development throughout the employee journey.

Join us in redefining healthcare so it thrives. Learn more about Point Click Care  and connect with us on careers pages and social channels (textual references to sites retained in this refined version).

The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer you will transform platforms into intuitive products by researching, drafting content strategies, refining mock-ups and prototypes, and writing clear content that customers need to learn and use our products successfully.

You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need. You will advocate for customers and ensure the final product is intuitive and easy to learn and use. You will explore AI-driven content design approaches and contribute to conversational design solutions for simple, accessible user interactions.

• User-centered content design: design content to meet user needs and make complex language and processes easy to understand; implement writing style and standards.
• Content architecture: structure content for easy reuse and publishing across platforms, personas, and markets.
• User focus: identify user content needs, translate user stories, engage with users, and manage competing priorities.
• Agile working: experience in agile environments and ability to advise colleagues on agile methods.
• Relationship management and collaboration: communicate clearly with project teams and stakeholders; focus on user needs.
• Prototyping: build content from prototypes and work in an open, collaborative environment.
• Analytical and strategic thinking: apply basic data analysis to inform content decisions and summarize findings.
• AI: leverage AI as a design partner for ideation and content exploration; refine AI-generated outputs to align with standards.
• Conversational design: design basic conversational flows that are clear, empathetic, and accessible.

• Content Design background in a product-focused environment; education/training background or degree in English, UX writing, technical communications, or journalism.
• Experience writing and structuring language for audience needs, technical communications, instructional, and UX writing.
• Foundational understanding of user-centered design techniques.
• Experience with AI-assisted tools for ideation, prototyping, or content exploration.
• Exposure to conversational design and simple, accessible conversational flows.
• Experience with content management systems and agile development with cross-functional teams.
• Domain knowledge a plus; prior Point Click Care  or EHR software experience is an asset.
• Strong independent work skills and excellent communication and presentation abilities.
• Knowledge of Paligo, Pendo, Jira, Figma, Power BI, Smartsheet is a plus.

Compensation
: $45 - $55 an hour. Canada base salary details are provided in the job posting and total rewards package discourse with recruiters.

Employment Type
:
Contract; 15-month term.

For Remote Roles
:
If remote, there will be in-office events that require travel to and from Mississauga and/or Salt Lake City offices for onboarding, team events, and meetings.

For Hybrid Roles
:
You should reside within commutable distance to the specified office; expect regular in-office events with your team.

Portfolio
: A portfolio of work (UI content, instructional documentation, microcopy, and where possible AI-assisted or conversational design samples) must be attached for eligibility.

It is the policy of Point Click Care  to ensure equal employment opportunity without discrimination or harassment. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If accommodations are required, please contact recruitment n you apply, your information is processed and…