Senior UX Content Strategist

We’re looking for a UX Content Writer / Strategist to help shape user experiences through thoughtful, human-centered content design. You’ll play a key role in crafting product copy, UX flows, microcopy, and content frameworks across complex digital platforms used by millions.

This is a collaborative, high-impact role embedded within a cross-functional product design team. You'll partner with designers, researchers, product managers, and engineers to solve problems with language — from discovery through delivery. If you're passionate about clarity, accessibility, and content systems that scale, this role is for you.

Please include a link to your portfolio in your application.

Contract role: 6 month contract; potential to extend or convert based on performance & budget.

Located in Toronto, Ontario - role is 2-3 days a week onsite rotating week to week (hybrid).

Hourly rate: up to $56/hour T4.

• Design and implement end-to-end content strategies across digital products.
• Write UX copy that supports intuitive, user-friendly experiences for web and mobile.
• Translate complex workflows into simple, actionable content.
• Develop and maintain voice, tone, and content standards across teams and products.
• Build content guidelines, frameworks, and reusable content patterns.
• Define taxonomy, metadata, and labeling systems to support content discoverability.
• Use data and research to inform decisions and continuously optimize content.
• Collaborate with research to validate content through usability testing and feedback loops.
• Lead efforts in accessibility, localization, and inclusive language best practices.
• Work with stakeholders to establish scalable content governance models.

• 4+ years in UX writing, content strategy, or product content design.
• Experience working in cross-functional teams.
• Skilled at writing for clarity, context, and conversion.
• Able to balance brand voice with functional UX needs.
• Comfortable working within design systems and tooling like Figma, Jira, or Notion.
• Strong grasp of accessibility and inclusive design principles.
• Confident working autonomously on complex projects with multiple stakeholders.
• Experience with content performance tools (e.g., Google Analytics, Hotjar, or similar).

Interested candidates should apply by submitting a resume and a portfolio of relevant work - must have a website, case studies, or samples of relevant work to be considered.

Must be eligible to work in Canada - T4 or Incorporated. Not eligible for sponsorship.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.