Senior Manager Professional Services

Arteria AI is an award-winning, AI powered documentation platform that transforms documents into data, facilitating critical banking processes like trading and lending. Leading banks worldwide use Arteria to connect costly, manual documentation processes to enterprise automation, providing valuable insights to decision-makers.
Founded in October 2020, Arteria completed its Series B funding round led by Notable Capital (formerly GGV Capital) in October 2023. Other investors include Citi, Illuminate Financial, Information Venture Partners, and BDC Capital. Arteria has received recognition from Gartner ("Cool Vendor" in AI for Banking), CB Insights (Global Top 100 Most Promising Fin Techs, 2024, and Global Top 100 Most Promising AI Startups, 2023), and Finovate (Finovate Awards Winner), among others.
Arteria is headquartered in Toronto, with operations in New York and London.
Aboutthe Role  Weareseekinga Senior Manager ,Professional Servicestoleadthesuccessfuldeliveryofcustomerimplementationprojectsforour Saa Splatform .Thisroleoverseesaportfolioofenterprise-levelonboardingengagements,ensuringthatclients—largelyfinancialinstitutions—experienceaseamless,predictable,andhigh-qualityimplementationthatacceleratestimetovalue.
The ideal candidate is an experienced delivery leader who combines strong project execution, client engagement, and people leadership. This role will manage a team responsible for day-to-day implementation work while also personally overseeing select strategic or complex projects. They will partner closely with Technical Solutions, Customer Success, Product, and Engineering teams to ensure delivery excellence and long-term adoption.

Key Responsibilities  1/Implementation&Delivery Leadership
Leadtheplanning,execution,andend-to-enddeliveryofenterprise

SaaSimplementationprojects,ensuringtimelines,scope,andqualityexpectationsareconsistentlymet.
Ownaportfolioofcustomerimplementations,providinghands-onoversightofhigh-profileorcomplexprojects.
Partner with Technical Solutionstoensuretechnicalsolutiondesignandclientintegrationsareexecutedeffectivelyandonschedule .
Ensuresmoothtransitionsfrom Salesto Professional Services and Customer Success ,supportingpredictableandhigh-qualitycustomerjourneys.
2/Client Engagement&Stakeholder Management
Serveastheprimarydeliveryleadforseniorclientstakeholders,buildingtrustedrelationshipsandensuringclearcommunicationthroughoutimplementation.
Manageprojectescalationsproactively,addressingissueswithasolution-orientedmindsetandcoordinatedinternalsupport.
Guideclientsthroughonboardingbestpractices,changemanagementconsiderations,andadoptionplanning.
Communicatestatus,progress,risks,anddependenciestoexecutive-levelstakeholdersbothinternallyandexternally.
Promotedisciplineduseofprojectmanagementtools,documentation,qualitycontrolsteps,andgovernancepractices.
Contributetocontinuousimprovementinitiatives,identifyinggapsandopportunitiestooptimizetheimplementationlifecycle.
Ensureprojectforecasting,capacity planning,andresourceallocationsupportsuccessfuldeliveryacrossallengagements.
4/Team Leadership&Development
Key Collaborations    Technical Solutions/Solutions Architecture –coordinationonscoping,integrations,data requirements,andtechnicaldependencies.
Headof Client Services   &  Chief Client Officer – aligning on delivery strategy, resource planning, and client health.
Qualifications   Depthofexperienceinprofessionalservices,implementationmanagement,ordeliveryleadershipina

SaaSorenterprisesoftwareenvironment.
Demonstratedsuccessleadingcomplex,multi-workstreamenterpriseimplementations,ideallywithfinancialinstitutionsorotherregulatedclients.
Excellentcommunicationandclientengagementabilities,withconfidenceworkingwithseniorexecutives.
Abilitytooperateinenvironmentswherenoteverythingisdocumented,applyingstructureandrigoreveninambiguity.
Familiarity with Saa Splatforms ,integrations,dataworkflows,andtechnicaldependencies(notexpectedtobeahands-onengineer).

What You’ll Bring   Adelivery-first mindset,ensuringprojectslandsmoothly,predictably,andwithstrongcustomersatisfaction.
Acoachandleader,focusedonbuildingastrongteamthatcanexcelindependently.
Astructuredoperator,promotingscalableprocessesanddisciplinedexecution.
Acollaborativepartner,workingseamlesslywith

Technical

Solutions,Customer Success,Sales,and Product/Engineering teams.
Acustomeradvocate,committedtoclearcommunication,proactiveproblem-solving,andhigh-quality outcomes.

#J-18808-Ljbffr