ServiceNow Developer

Location Address: 44 King Street W 10th Floor (or 888 Birchmount location in Scarborough) – hybrid – in-person 2x a week

Contract Duration: 6 months

Possibility of extension & conversion to FTE

Schedule

Hours:

9am-5pm Monday-Friday; standard 37.5 hrs/week

Business group: GTEP - Service Management Technology

Project: Service Now Transformation project - The main function of a Developer (Other Specialty) is to design, develop, and implement applications using in-demand languages and technologies for the Service Now Platform. These positions are required as part of the Service Now Transformation project to migrate APM from the legacy instance.

The successful candidate will have the opportunity to work on a highly visible project and would get the chance to further enhance their skills with the Service Now platform.

• Experience in design, develop, and implement Service Now solutions for IRM processes.
• Customize and configure Service Now IRM module to meet business requirements.
• Set up and manage integrations between Service Now IRM and other internal/external systems using various methods (e.g., REST/SOAP APIs, Integration Hub, MID Server).
• Lead the development, configuration, and customization of Service Now IRM module, including Policy and Compliance Management.
• Design and build IRM workflows, scoring methodologies, entity scoping, and Risk Assessment Methodologies (RAM).
• Implement best practices for testing and quality assurance to ensure that all solutions are robust, scalable, and maintainable.
• Stay updated on Service Now releases and IRM trends, advocating for continuous improvement and innovation within the platform.
• Identify and mitigate technical risks associated with the implementation and operation of the IRM solutions.
• Ensure that all IRM solutions comply with relevant regulations and organizational policies.
• Develop and manage script objects like Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, Access Control Lists (ACLs), and Flows/Workflows.

• Experience working with / Knowledge of Drive Value with Common Service Data Model (CSDM) 3.0 – CMDB and Service Graph
• Working knowledge of CMDB (Configuration Management Database)
• Financial industry experience
• Experience working on integrations

• A bachelor's degree in a technical field such as computer science

Hands‑on Service Now Development experience is the key focus

Feedback from previous profiles: – there were some who were more architect/design focus but need someone who can do hands‑on building for forms and integrations;
Resumes with embellished skillsets, using AI, fraudulent activity - please ensure to vet candidates carefully for this role.