Program Manager

Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.

We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best-practice sharing across the organization.

• Oversee the full content lifecycle—from conceptualisation to post-publication success metrics.

• Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content.

• Foster a strong community of practice around knowledge sharing.

• Provide direction and coaching to a distributed team of content development specialists.

• Partner with the Director to shape platform vision and roadmap.

• Drive scalability and development of the Program framework through structured processes and industry guidelines.

• Lead global backlog prioritization and partner engagement.

• Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics.

• Maintain process documentation for internal and external audiences.

• Ensure content quality, consistency, and alignment with Manulife University standards.

• Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting.

• Develop and implement communication strategies to support change initiatives.

• Champion adoption of new processes and tools across global teams.

• Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate
  360, Synthesia, Edcast, Clipchamp, MS Forms).

• Translate technical concepts into accessible, learner-friendly formats.

• Coach and mentor content creators on instructional design, storytelling, and tool proficiency.

• Work closely with Technology teams and business partners to align learning strategies with organizational goals.

• Build and sustain key learning partnerships alongside the Director.

• Facilitate seamless collaboration between content creators and platform teams.

• Support onboarding and continuous development of team members.

• Monitor and enhance content frameworks and user experience.

• Promote a culture of continuous learning and knowledge sharing across technical teams.

• 5–10 years of related content development and instructional design with hands‑on practitioner expertise.

• Proven experience in technical content creation and a passion for learning and teaching.

• Strong storytelling, instructional design, or technical writing skills.

• Ability to communicate complex technical topics clearly to diverse audiences.

• Experience with Synthesia, Confluence, and Articulate (strong asset).

• Strong organizational skills and attention to detail.

• Comfortable working in a fast‑paced, evolving environment with a high degree of autonomy.

• Engineering or software delivery experience.

• Experience in developer advocacy, technical education, or enablement roles.

• Familiarity with agile methodologies and modern software development practices.

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment…