IT - Digital Product Designer - Expert

Job Description:

The Content Designer will be embedded within an agile product team responsible for designing, building, and launching an industry-leading digital banking portal for commercial and BB clients.

This role focuses on shaping clear, inclusive, and meaningful content across complex enterprise workflows, particularly within core banking and payments experiences.

The designer will apply content strategy, information architecture, and product thinking to ensure digital experiences connect business capabilities with what matters most to clients in a highly regulated environment.

Roles & Responsibilities:

Define and execute content strategies that support client understanding and business goals across digital banking products.

Design and maintain information hierarchies and content architecture for complex workflows, forms, and edge cases.

Create clear, client-focused content including labels, microcopy, explanatory text, metadata, error messaging, and support content.

Collaborate closely with UX/Product Designers, Design Researchers, Product Managers, and Engineering partners.

Facilitate and contribute to ideation sessions, design critiques, and cross-functional workshops.

Advocate for client needs and inclusive design principles throughout the product lifecycle.

Partner with Legal, Compliance, and Regulatory teams to ensure content meets regulatory standards.

Conduct content audits, competitive reviews, and support testing of content effectiveness.

Document and manage content deliverables using Confluence and support design execution in Figma.

Participate actively in scrum ceremonies and agile delivery processes.

Must Have:

+ years of professional experience in Content Design, UX Writing, or Product Content within digital products.

Proven experience working on BB enterprise platforms (non-marketing, non-public websites).

Strong ownership of Information Architecture, including defining IA (not only inheriting it).

Demonstrated ability to solve complex content problems tied to workflows, payments, forms, and edge cases.

Product-focused portfolio explaining decision-making rationale, not just final outputs.

Excellent problem-solving, critical thinking, and stakeholder communication skills.

Proficiency in English (written and verbal).

Experience working in agile, cross-functional product teams.

Nice to Have:

Banking, payments, or financial services domain experience.

Working knowledge of accessibility standards and inclusive content practices.

Experience with Figma, Confluence, Jira, and collaborative tools (, Mural).

Broader product design or UX / Interaction Design background.

Experience using journey maps and storyboards.

French language proficiency.

EEC:
Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.