Training and Documentation Specialist

Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic Admin Advantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do.

As a Training & Documentation Specialist, you’ll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You’ll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger.

• Design and deliver training for new hires, cross-training, and business initiatives.
• Conduct needs assessments and develop training plans, lesson outlines, and materials.
• Create engaging content: job aids, workflows, presentations, and e-learning modules.
• Facilitate learning through classroom, virtual, and on-the-job coaching.
• Evaluate training effectiveness using assessments and feedback tools.
• Maintain and update procedural documentation in response to business changes.
• Collaborate with project teams to ensure training and documentation readiness.
• Support leaders and specialists with complex cases and technical inquiries.
• Drive continuous improvement in training content and delivery.

• 3+ years of experience in training design, delivery, and evaluation.
• Strong understanding of adult learning principles and training cycles.
• Excellent communication, facilitation, and relationship-building skills.
• High proficiency in MS Office and virtual collaboration tools.
• Adaptability, initiative, and a customer-first mindset.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• A proactive approach to problem-solving and process improvement.

• Certification in training, adult education, or “Train the Trainer” programs.
• Experience in the financial services industry, especially Group Benefits
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 をご覧ください。

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、  までご連絡をお願いします。

Toronto, Ontario

ハイブリッド勤務

$62,850.00 CAD - $ CAD

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